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Fujitsu America Inc Complaint - Faulty hard drive in 3 months - 100 GB Hard Drive
100 GB Hard Drive - Complaint
LAS VEGAS, NEVADA -- I bought a brand new 100 GB hard drive for my Fujitsu Laptop. I was being activated by Pres. Bush to go to Kuwait for this whole war on Terror. I wanted to have a hard drive big enough to put some movies on so I wouldn't get too bored over there. I even bought a waterproof/ dustproof pelican case to protect this laptop as it would be my primary means of entertainment. Within 3 months the hard drive crashed. I reformatted the hard drive several times and always got the blue screen of death. I put the old hard drive in the laptop and it worked fine. (I had to have a buddy ship it to me from the states) Then to confirm the brand new drive didn't work I put it into a separate enclosure to see if it would work as a portable drive. I reformatted it and it would not work. I slightly (and I mean slightly) bent a few connectors on the drive tacking it out of the external casing. I did not expect this to be a big deal as I knew it would need to be serviced by Fujitsu. Come to find out, they won't even test it. If it doesn't look perfect they say it won't pass their visual test to see if it is faulty. I don't see how they can tell if a drive is faulty by looking at it. I would think they would have to diagnose it. They have just screwed a military guy out of $100 bucks of hard earned money. I will never buy a Fujitsu product again. I have heard their reputation on warranty work before, but did not believe it. Buy from a company who stands behind their products instead. I have enclosed the letters from Fujitsu as proof to their policy.
Darren
Hi Darren,
Unfortunately, our product manager has declined my request due to the requirements for a replacement unit. We do a visual check for damage on all returned drives and our guidelines are outlined on our website at the following website: http://www.Fujitsu.com/us/services/computing/storage/hdd/warranty/guide.html
Thank you,
Leslie
Fujitsu RMA Dept
Toll Free: 1-800-626-4686
Direct: 512-685-8519
----- Forwarded by Leslie /FLD/FCPA/Fujitsu on 07/18/2007 05:27 PM -----
To: "darren "
cc:
Subject: RE: RMA# CWR1137773_RDR# 20978Link
Hi Darren,
When drives are returned, we do a basic visual inspection and if there is any physical damage to the drive it is rejected. I will escalate your email below to the product manager to let them know of your frustration and see if they would be willing to make an exception. I will get back with you regarding their decision.
Thank you,
Leslie
Fujitsu RMA Dept
Toll Free: 1-800-626-4686
Direct: 512-685-8519
"darren "
07/18/2007 02:04 PM
To: us.Fujitsu.com
cc:
Subject: RE: RMA# CWR1137773_RDR# 20978
Hello,
I don't see why the connector would have anything to do with the drive not
working. This sounds like a bogus excuse to not honor your companies
warranty. The drive was installed in my Fujitsu Laptop and worked fine for
over 3 months. How could the connectors cause it to not after it is
installed in my laptop. I don't know what I would do with a broken worthless
hard drive. And the address is valid that I included except that it is an
APO AE address being that I am working hard in the war on terror and
stationed in Kuwait on an american base. I have been without my laptop due
to this drive not working. I believe I should get my personal equipment from
Dell like the government does. So if it is neccessary to send it to me
instead of throwing it in the garbage you can send it to:
TSgt Darren
APO AE 09855
>From: Leslie
>To:
>Subject: RMA# CWR1137773_RDR# 20978
>Date: Wed, 18 Jul 2007 10:36:11 -0500
>
>Hi Darren,
>
>We received SN# NT01T6226SKC on RMA# CWR1137773 but the drive failed our
>visual inspection due to Connector damage. We will be unable to replace
>the unit due to this issue. We would like to ship this drive back to you
>but do not have a valid address to use. Please let us know where we should
>ship this drive.
>
>Thank you,
>
>Leslie
>Fujitsu RMA Dept
>Toll Free: 1-800-626-4686
>Direct: 512-685-8519
>
Darren
Hi Darren,
Unfortunately, our product manager has declined my request due to the requirements for a replacement unit. We do a visual check for damage on all returned drives and our guidelines are outlined on our website at the following website: http://www.Fujitsu.com/us/services/computing/storage/hdd/warranty/guide.html
Thank you,
Leslie
Fujitsu RMA Dept
Toll Free: 1-800-626-4686
Direct: 512-685-8519
----- Forwarded by Leslie /FLD/FCPA/Fujitsu on 07/18/2007 05:27 PM -----
To: "darren "
cc:
Subject: RE: RMA# CWR1137773_RDR# 20978Link
Hi Darren,
When drives are returned, we do a basic visual inspection and if there is any physical damage to the drive it is rejected. I will escalate your email below to the product manager to let them know of your frustration and see if they would be willing to make an exception. I will get back with you regarding their decision.
Thank you,
Leslie
Fujitsu RMA Dept
Toll Free: 1-800-626-4686
Direct: 512-685-8519
"darren "
07/18/2007 02:04 PM
To: us.Fujitsu.com
cc:
Subject: RE: RMA# CWR1137773_RDR# 20978
Hello,
I don't see why the connector would have anything to do with the drive not
working. This sounds like a bogus excuse to not honor your companies
warranty. The drive was installed in my Fujitsu Laptop and worked fine for
over 3 months. How could the connectors cause it to not after it is
installed in my laptop. I don't know what I would do with a broken worthless
hard drive. And the address is valid that I included except that it is an
APO AE address being that I am working hard in the war on terror and
stationed in Kuwait on an american base. I have been without my laptop due
to this drive not working. I believe I should get my personal equipment from
Dell like the government does. So if it is neccessary to send it to me
instead of throwing it in the garbage you can send it to:
TSgt Darren
APO AE 09855
>From: Leslie
>To:
>Subject: RMA# CWR1137773_RDR# 20978
>Date: Wed, 18 Jul 2007 10:36:11 -0500
>
>Hi Darren,
>
>We received SN# NT01T6226SKC on RMA# CWR1137773 but the drive failed our
>visual inspection due to Connector damage. We will be unable to replace
>the unit due to this issue. We would like to ship this drive back to you
>but do not have a valid address to use. Please let us know where we should
>ship this drive.
>
>Thank you,
>
>Leslie
>Fujitsu RMA Dept
>Toll Free: 1-800-626-4686
>Direct: 512-685-8519
>
Comments:
Posted by HappyJoyBear on 2007-07-19:
You should have got a toughbook.
http://www.panasonic.com/business/toughbook/df_test.asp
It is design to take abuse from harsh (dust, vibration, high temp.) working environment.
http://www.panasonic.com/business/toughbook/df_test.asp
It is design to take abuse from harsh (dust, vibration, high temp.) working environment.
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