Holiday Motel Henderson Kentucky Complaint - Do not Stay at Holiday Motel, Henderson Kentucky
HENDERSON, KENTUCKY -- I called the manager/owner Mr. Patel to make reservations and was told the motel was very nice, clean, and newly remodled. Also that we would get 2 apartment style rooms with pull out couches and small kitchen type appliances. He mentioned that one microwave may not be working. Unfortunately our staff were forced to check in very late with no other place to stay. They were meet with very dirty rooms, poor quality accomodations and even some kind of bugs in the beds. They were told after they checked in that they could not get a refund at 2:00AM with no place to go. The words discusting and filthy were used to describe the state of the rooms. One visitor told me he commented to the manager about drug use, specifically crack cocaine and how the conditions were suitable for this kind of activity. The manager then said he agreed. The conditions were terrible and unacceptable and I was clearly mislead by this motel owner, Mr. Patel. At no time did Mr. Patel mention a NO refund policy. Our guests checked out first thing the next day. We called the motel that same day to pay for only one night. They charged the whole 8 nights and will not give a refund.