Chase Manhattan Bank Complaint - Bad business practices, horrible customer service
SAN DIEGO, CALIFORNIA -- I make my payments on the companies website...I had an issue with late charges on my autoloan in July. I was on vacation and paid one day late. This oversight caused me nothing but headaches with their obviously unempowered and poorly trained customer service staff. My issue has still gone unresolved and I have not received an good explanation. It seems that their is much more to the issue, and type of situation on their end. I have decided it is an ideal cover up/set up for them to scam money from the clients they claim to care about. It appears that in this instance if you make a payment, and pay a $10.00 immediate processing fee, they don't provide you with the options necessary to have your payment applied properly and they then rack up more late charges against your account and play the "you have to contact us" game in order to have the payments applied properly. And then when you do, as I did, contact them, they act as if you are stupid for paying a bill late and completely crazy for expecting that your payment be applied to any and all charges you have incurred...it is a SCAM for them which allows them to continue charging you late fee upon late fee, until you tell them you intended the monies included in your payment to be applied to both principal, interest and LATE FEES!!! Hello? Talk about a SCAM by a supposedly reliable and honest financial institution! I have given up on getting any kind of assistance from the company and decided to post this information and contact the BBB or some other organization for assistance. I am sure that I will have no power to effect change against this monster so I hope that a warning not to finance your auto loan with Chase will prevent others from making the mistake of selecting them to finance an auto loan in the future.