Chase Manhattan Bank Complaint - Bad business practices, horrible customer service - Chase Auto Finance

Posted by bill on 2007-07-19:

You were late and they charged you a late fee. Were is the scam?

Posted by KenPopcorn on 2007-07-19:

Couldn't have said it better myself, Bill.

Posted by cadydid on 2007-07-20:

What did you expect them to do? You paid your bill late and with that comes late fees.

Posted by Stew.old on 2007-07-20:

cadydid - Probably like most of us they expected to get kissed before they got screwed.

Posted by fed up with Chase auto finance on 2007-07-21:

Yes, I agree with your comments about my responsibility for the late fee. The scam is that when you make payments, their system does not allow you to designate a portion of your payment to the late fee. However it does charge an additional 10.00 for immediate processing. And yes, a charge for immediate processing is acceptable. However, if their system has not updated to show the fee, or even if it has updated, and you include the payment of a late fee, whether your payment is made electronically, by mailed in check, or via online banking, they apply it to the principal, unless you call them and tell them to apply the "overpayment" to the late fee. If you don't do this they continue to accumulate your late fees. Does that seem fair or logical to anyone, or does it seem like a big company purposefully using a policy to line their pockets at the expense of their customer. Then they tell the customer they are protecting them. They hide behind the fact they want to see your payment go to the principal while they are stabbing you in the back with accumulated late fee charges. There is something very wrong with this business practice. If they can justify their behavior with this policy, I certainly would not be inclined to trust Chase in other matters. Unfortunately, not to long ago opened another type of account with them. Would it not improve their service and company esteem to apply payments for the benefit of the customer, without requiring a phone call.

Posted by Lidman on 2007-07-21:

Fed up with Chase auto finance I agree with you and it does seem like a big company purposefully using a policy to line their pockets at the expense of their customer. They really don't care about customers and they get away with it because:
1. The answers you see above, people fall for anything.
2. The Government does NOT do their job and regulate these people; in fact they can do anything they want!

Again this was written about long time ago:

“If the American people ever allow private banks to control the issue of their currency, first by inflation and then by deflation, the banks and corporations that will grow up around them will deprive the people of all property until their children wake up homeless on the continent their fathers conquered.”
-Thomas Jefferson

Posted by Too Good To Be True on 2007-08-13:

If you want to complain about Chase Manhattan Bank, send a written letter via certified return receipt to: Office of the Comptroller of the Currency, Consumer Affairs Department, 1301 McKinney Street, Suite 3450, Houston, Texas, 77010-9050, Tel: 800-613-6743. Also, send a written complaint to your State Attorney Generals Office, Attn: Consumer Affairs.

Posted by zugy on 2007-10-12:

I have a similar event in progress. Check my story. Chase retaliates for me closing two credit card accounts and refuses payment on my Auto loan......
Zugy

Posted by zugy on 2007-10-12:

I just wanted to add that I have never been late on any payment including the Auto Loan.

Chase Retaliates for me closing two credit card accounts a couple days before I sent in my monthly Auto payment.

They claim they never received my monthly payment by U.S.postal service. What a bunch of B.S. I paid again on the phone they charged me $15 to do that yet no payment has been processed. Thats two Auto payments. Now when I call they say my Auto Loan does not Exist!!!

Chase: I will never do business with you ever again and will tell everyone about this experience! P.S. I will pay off what I owe in full tomorrow through a representative at my own Bank on the phone conferenced to witness your B.S..Just to get rid of you!!!!!!!

Posted by will827 on 2008-10-03:

I have many credit cards from different banks throughout the years. I have an EXCELLENT credit score with all of my credit reports.

I took an emergency trip and came back with my Chase credit card due in 2 days, so I paid for the entire balance through my bank's online banking. I guess I missed the cutoff time for that business day, and for Chase, takes 2 business days to process instead of the usual 1 (the next business day) with my other cards. Then they charged me a late fee.

I understand that they charged me a late fee due to THEIR business practice, but when I called and spoke with their customer service rep to waive the late fee, they had to transfer me to a so-called manager, who then told me that it was a legit charge, because they have many avenues of paying for the card. First of all, if I were to pay over the phone while I was traveling, they were going to charge me $15 as their "service fee" anyway.

What happened to customer gesture? What happened to customer service? I guess Chase's business is doing that bad that they have to charge every single penny to all of their loyal customers to survive.

Since that incident, I have paid my balance in full, and I will never use their card EVERY AGAIN! They will NOT make a single penny from me from now on!