Usaphotonation.com Complaint - Stay away from USAPhotonation.com
I purchased a Nikon D200 camera (with a “USA kit”), from USAPhotonation.com 4-30-07 over the Internet. I also purchased an extra battery and an extended 5-year warranty, total bill of $1638.99. The camera arrived 5-3-07 with a bent compact flash pin making the camera useless. I was never able to use the camera.
I contacted USAPhotonation.com customer service and explained the problem and their customer service referred me to “Repair Tech” which I called. After explaining the problem, “Repair Tech” referred me back to USAPhotonation.com customer service as they said the customer service department should take care of this problem. I continued to get bounced back and forth 4 times between USAPhotonation.com. customer service and “repair tech”. Frustrated, I contacted Nikon directly and sent the camera to the NikonUSA factory for repairs.
I received the camera back from the NikonUSA factory with a statement that the camera I purchased is a “grey market” camera not meant for use in the USA. Because this camera is a “grey market” camera, the NikonUSA factory will not repair it. At no time did USAPhotonation.com disclose that this was a “grey market” camera on their web site or in any of their correspondence. I have requested a return authorization and return address to return the camera 3 times, most recently 7-19-07 and every time USAPhotonation.com has refused to do this.
I recently filed a Better Business Bureau complaint and I sent one to the NY Attorney General Comsumer protection division and I contacted my credit card company, Visa, in June and disputed the charges. Visa issued a temporary credit pending hearing from USAPhotonation.com. Visa received a letter from USAPhotonation.com saying that I have not returned the camera, yet USAPhotonation.com will not allow me to do this. My Visa credit will be reversed if this camera is not returned, but USAPhotonation.com will not allow its return. I have researched USAPhotonation.com on the internet and have found this company to have a long pattern of deceptive business practices with a long list of complaints. Simply “Goggle” USAPhotonation.com and see how many sites there are complaints on. I now have a new “Asian” Nikon D200 camera, not meant for use in the USA that I have been able to use.
This is the old bait and switch and is deceptive. Clearly this D200 is not a camera meant for use in the USA. This company should not be able to do business in Kentucky, or any other state.
I want to return the camera and battery for a full refund so I can buy a USA Nikon D200, not from this company.