Dormia Mattresses Complaint - Don't Waste Money on a Dormia Mattress
CINCINNATI, OHIO -- My husband and I purchased a king size memory foam mattress from Dormia in October 2005. The bed was great at first. By January 2007 we began to notice significant sagging in the mattress on both sides of the bed where we sleep. It's like we have a hill in the middle of our bed and a steep slope or valley down both sides of the mattress. As a result, I can no longer sleep on my stomach on the mattress. If I do, I wake up with neck and back pain because I'm sleeping with an arched back all night. My husband is practically rolling of his side of the bed.
I contacted Dormia about this as they advertise a 25 year warranty. They told me to take pictures of the bed and email them to email@example.com. I did, but had them returned to me after several attempts because their email was full (bad sign right there). The email finally went through, but I never heard back from them. On my second call to customer service, I got the major go around from a customer service rep (CSR). This CSR told me that we were denied a replacement mattress (not that I would want one - I want a refund!). She said that our bed looked normal and that we should expect up to 2 inches of settling (she said the bed was doing what it was supposed to do - "it's memory foam; it's supposed to settle where you sleep on it". I said okay, but am I supposed to be having back and neck pain from it too? She evaded this question. When I asked to speak to a supervisor she said that there wasn't one. She was it. We went around in circles. It was like I was asking Bill Clinton questions.
I should point out that I am 5'4" and weigh 110 pounds. I'm not a big person - and neither is my husband. We are active people who expect to get our money's worth and top notch customer service from the companies we do business with. This had not been the case with Dormia and I am using any vehicle I can to get the word out. DON'T WAST YOUR MONEY ON A DORMIA MEMORY FOAM MATTRESS!