AirTran Airways Complaint - Delayed flight NIGHTMARE
ATLANTA, GEORGIA -- First off, I don't expect anyone to feel sorry for me...this is only my opinion as to how we were treated during an exceptionally stressful time:
My wife, oldest daughter and I were supposed to leave WA/Dulles flying to Atlanta on 10 July on the 6:30PM flight, with a connection to Seattle leaving Atlanta at 9:30PM. The very nature of our business in Virginia was bad enough. Our youngest daughter (22 Yrs old), had passed away from a massive stroke on 1 July. We had made all of the arrangements, and were, to put it lightly, DEVASTATED. The flight from Dulles was delayed, and we arrived in Atlanta well after Midnight. (We were due to land in Seattle at 11:50PM, had we caught the not had the problem in Dulles)There were 3 flights leaving to Seattle on 11 July: 9:30AM, 6:30PM, and 9:30PM. We were confirmed on the 9:30PM flight. Upon arrival in Atlanta, there were no Air Tran Customer Service agents arouond the terminal. Somtime after 1:00AM, I noticed a large group of people standing in the terminal, and they were gathered around a young man. I walked up, and inquired to one of the obviously irate people as to what was going on. There were 17 people who had voluntarily given up seats on Air Tran flights in exchange for 2 Round Trip tickets, and lodging for the night. They were given hotel vouchers, and put on a shuttle to the hotel. When they got to the hotel, they were turned away. I knew at that moment that we were in BIG trouble when it came to dealing with a missed flight. They were sent out to another hotel, and as far as I know, they were accomodated. I told the "Supervisor" what had happened to us, and that we were grieving and would appreciate ANY help in catching a connecting flight the next morning. He gave me a blank stare, and said there was "nothing he could do". We tried to get on Stand-By for the 9:30AM flight, after I told my story to yet another "Supervisor". Passengers were asked to voluntarily give up seats, and I believe at least 3 people did so. We still couldn't get on the flight. I had to ASK for 3 meal vouchers, and I'm glad I got those. To make matters worse, I didn't have the funds to pay for the tickets in the first place, and through the kindness of my Uncle, made it to Virginia to take care of my Daughter. We sat in the Atlanta airport for 21 hours. I wrote a rather lengthy customer complaint to Air Tran on their website, and haven't recieved a reply. I wonder why that doesn't surprise me?! I did ask this question to Air Tran: Was it absolutely IMPOSSIBLE to find us 3 seats on any flight, due to the very nature of our trip? During our stay in the Atlanta terminal, I saw literally HUNDREDS of irate people standing in the Customer Service line at Air Tran. I was tempted to shout out: "Don't bother!!!" Buyer beware: you get what you pay for. (I didn't pay, but my Uncle deserves a complete refund!) Thanks for reading my "rant"...
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