Buy.com Complaint - Low price/Price match is fake!!!
ALISO VIEJO, CALIFORNIA -- I ordered 'Lord of the rings DVD from Buy.com around 3 months ago (May 2002) as an speical pre-order offer that claim a special price and that web site also has 'Low price guarantee' as well. I trusted them and order for $18.99 with free shipping. They told me they won't charge my credit card until the day it shipped (August 2002). Until this month (August), I found out another website don't need to do pre-order and sell it even cheaper (Amazon.com at $17.97 and Bestbuy.com at $15.99 with free shipping!!!) In the Buy.com's low price guarantee policy, I can get refund if I find the other qualified websites selling the same item cheaper. Both Amazon.com and Bestbuy.com are among qualified websites. I submitted price match to them including URL for both websites for evidences
Instead of following their promise, the customer service said I'm not qualified because my order was 3 months old. This is ridiculous. It's 3 months old but this is exactly 'PRE-ORDER'. It will not take effect until the day it shipped. So, this situation should be qualified in 'Low price guarantee'
Even more, this is not the first time for the mistake. I had pre-ordered 'Harry Potter' DVD before and it happened the same thing at Buy.com. Finally, I got refund back