Bank of America Complaint - BOA is completely ruthless!
KNOXVILLE, TENNESSEE -- When Bank of America aquired MBNA, I felt sick. We have credit card accounts with them through my employer, and BOA has been ruthless, to say the least. I was upset enough when I found out my personal MBNA credit card was taken over by BOA that I started looking for another card so I could transfer my BOA balance and close that account, before they could rip me off. In the interim, I had a family emergency that took me out of state for several weeks. I accept full responsibility for the fact that making arrangements to pay my credit card bill was the last thing on my mind, and I ended up being late. I called my other credit card holder and explained my circumstances. They were very kind, and removed my late fee. When I called BOA, they removed my late fee.....and raised my 0% promotional rate to 19.99%. I ended up with a huge interest fee. I called back 2 more times to try to get them to work with me, but they just acted as if they had done me the world's biggest favor by dropping the late fee. The new interest rate stands. They wouldn't even consider coming off it a few points, despite the fact that I have had this card for years, and have been an excellent customer, with excellent credit. I was not allowed to speak with a supervisor. I told them that I, of course, was going to transfer my rather sizeable balance and close the card, and gave them one last opportunity to save an account. They absolutely did not care. What idiotic business practice! If they would have dropped my rate, they could have gone on making a nice profit from my account, but they prefer to shoot themselves in the foot, in my opinion. How greedy can one company be? Do yourself a favor, and do not get mixed up with these ruthless people!
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