Thai Airways International Informative - Delayed luggage
My flight from dubai-manila was suppose to leave at 2240hrs and dubai airport specifically displayed their rules that counter will close 40 minutes before departure.
due to overbooking, or other reasons, passengers still coming in at past 2300hrs(chance passengers? a lot of them that costs $850/head and those that didn't show at the airport will pay $130 for rebooking) and we finally airborne at midnight.
The problem was we were hurried up on our connecting flight to manila and arrived without our checked-in luggage.
the ground crew assured us that it will be delivered to our house by midnight and asked for our telephine numbers. Midnight came and up to early morning the next day, no luggage or even a phone call!
By 10AM the next day, i made a long distance call to thai airways office in manila and they even give me a run-around as to call another number because they doesn't know what happened to my luggage!
finally, by 5pm they called back and said my luggage is at the customs office and i have to pick it up myself.
The delay was due to their doings and we the passenhers are the one who suffers emotionally(sleepless night, anxiety) and financially(long distance calls, car hire) and the most precious of all our time.
I've been flying every month for the last 17 years and this is the worst scenario i 've been with
They delayed the time to accomodate more passenger