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Thai Airways International Informative - Delayed luggage

Review by Mener on 2007-07-21
My flight from dubai-manila was suppose to leave at 2240hrs and dubai airport specifically displayed their rules that counter will close 40 minutes before departure.

due to overbooking, or other reasons, passengers still coming in at past 2300hrs(chance passengers? a lot of them that costs $850/head and those that didn't show at the airport will pay $130 for rebooking) and we finally airborne at midnight.

The problem was we were hurried up on our connecting flight to manila and arrived without our checked-in luggage.

the ground crew assured us that it will be delivered to our house by midnight and asked for our telephine numbers. Midnight came and up to early morning the next day, no luggage or even a phone call!

By 10AM the next day, i made a long distance call to thai airways office in manila and they even give me a run-around as to call another number because they doesn't know what happened to my luggage!

finally, by 5pm they called back and said my luggage is at the customs office and i have to pick it up myself.

The delay was due to their doings and we the passenhers are the one who suffers emotionally(sleepless night, anxiety) and financially(long distance calls, car hire) and the most precious of all our time.

I've been flying every month for the last 17 years and this is the worst scenario i 've been with
They delayed the time to accomodate more passenger
Comments:2 Replies - Latest reply on 2007-07-25
Posted by Mener on 2007-07-24:
THAT FLIGHT WAS MADE ON 19JULY 2007

aS OF TODAY, 24JULY, 2007, MY LUGGAGE IS STILL WITH THEM.
i HAVE GIVEN THEMTHE KEY AND FULL ACCESS TO IT SO THAT WHATEVER THE CUSTOMS WILL CONFISCATE, THEY CAN..

THEIR PROMISE OF MY LUGGAGE DELIVERY IS NOUGHT

IT SEEMS THAT THAI AIRWAYS WANTS ME TO PICKUP THE LUGGAGE MYSELF AND SPENT ANOTHER $100 WHEN THE DELAY WAS THEIR OWN

rENATO MACASERO
THAI rop #YC 30005
Posted by Mener on 2007-07-25:
Just got out of 2days stay at the hospital due to the tension and anxiety re: my luggage. my daughter's books were there and she's upset. Still no news about my luggage.

to guys out there, BE WARNED............

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