American Honda Motor Co, Inc. Complaint - Engine failure due to recall of oil seal
COLUMBIA, MARYLAND -- Koichi Amemiya, CEO,
As a frequent user of your company, I feel obligated to share with you my experience.
I hope you can help me. I have a complaint I'd like to register with you about a product recall notice your company sent out.
On 11-10-00 my car stopped and was towed to a dealership, diagnoses - seized motor. On 11-13-00 got a recall letter from Honda regarding the oil seal of my car. The service manager at Jim Coleman Honda had the car towed there with reassurance that Honda would replace the engine at their expense since it was due to oil seal rupture. Then I was told that Honda would not replace the motor. I spoke with a customer service representative and negotiated 50% coverage. I then hired a lawyer who brokered to 70% coverage of the reconditioned motor and reimbursement for first towing & dealership charge.
Two months later I finally got my car back on 1-10-01. After returning from the birth of my grandson, I drove the car to work on 1-22-01 and the engine overheated. It was towed back to Jim Coleman. Diagnoses, leak in the water pump which they replaced. This defect was directly related to the oil seal rupture. I feel that my expenses for this second repair should be paid for by Honda. I paid $1358.22.
As a result of this, you have most likely lost my future business, and I can't see myself recommending your cars to my friends and family.
While I've only rarely patronized your company before, I would still like some sort of resolution to my complaint.
Thank you for your prompt attention to this matter. I look forward to hearing from you soon.