Ford Motor Informative - Multiple design flaws, 2002 Ford Explorer, 4x4
Our 2002 Explorer, had to have the rear differential totally replaced, in 2004 while on an extended cross country trip, fortunately, we were within 1500 miles of our warranty expiring so our personal expense on that one, was lost time and extended days of lodging etc.
We now have 66000 miles on the vehicle, it is about to have its 3rd rear differential installed(our expense).
We recently put out nearly $500. because the 4x4 locked up.
Our next experience was the gear shift locking in park, we were told it needed' adjustment', another charge. It continued to intermittently lock in park , then suddenly stopped doing it ~ then, locked again and gear shift broke both at and in the steering column. (on a road trip again) Ford dealer told us it is a design flaw (also)and the part is on a national backlog order... Tow truck driver said he has seen this problem many times in the past.
We have repeatedly complained about the whining and thudding noises in the automatic transmission as it shifts or winds down, with no results.
We purchased this vehicle specifically to tow a small RV and have only chanced towing one trip with it (under weight limits).
We believe if we could connect with the correct group, forum, what have you, that we will learn many others are having the same issues and would like to become part of or discuss a class action against Ford Motor CO. This is our first attempt to do so. We WILL continue until we succeed.