Microsoft Corporation Informative - Xbox 360 repair times
Dear Steven Ballmer, CEO
One Microsoft Way
X Box 360 repair times.
I contacted Xbox 360 almost 5 weeks ago to have my unit repaired under warranty. I was told that the total turn around time was 2-3 weeks. It is now going on 5 weeks and no unit yet. I am now told it may take another 4-6 weeks to repair it. This is not a timely repair as you described it would be. You must have an enormous amount of defective products. You sold a unit that had a major design flaw. The 3 red lights of death has plagued the unit since it came out. Microsoft sold a flawed product that was quickly made to make the most money.
Do not send e- mails that promise a timely repair and then take 2 to 3 times that amount of time.