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Systemax Tigerdirect Complaint - Computer Is A Lemon And They Wont Replace It

Review by Tychicus on 2007-07-21
HELENA, MONTANTA -- I purchased a systemax from tiger got one rebate but not the other.

The dang thing came to me with a faulty motherboard and RAM right out of the box!

Don’t their people check anything? Not to mention they had my 2 1 gig sticks of ram in the wrong slots too!

I purchased this in August of 2006 but I could not use it for 2 weeks while I waited for the on-site repair (thank goodness I paid for a 3 year extended warranty)

It came back in 2 weeks but the thing never ran right and constantly crashed either to the desktop or to rebooting.;

Finally it would not start at all had to send it to the shop they wiped my HD and reinstalled xp pro sent it back.

And in less than 2 months back to the shop again for the same above stated reasons. This time a bad raid controller.

Got it back and, again, less than 2 months is was doa this time a bad psu!

Then just last April I had to send it in again how special it is to be without a computer for months of combined time in less than a year, terrific wouldn’t you say?

So they had it in the so called shop where my hard drive is disconnected but not re-connected.

Supposedly it is run through diagnostics but I find that hard to believe as I ran Memory test the other day on my own and find bad RAM!

Could it be that these symptoms have been the shoddy RAM all along?

I mean the symptoms have always been the same since I bought this piece of junk.

It randomly restarts doing nothing, or any thing, or just sitting their idling along.

And when I get up in the morning I have the wonderful message “This system has recovered from a serious error!

Another error message I have received more than once is “DURING THE CRASH ANALYSIS WE NOTICED THE BASIC INPUT/OUTPUT (BIOS) SYSTEM VERSION ON THIS COMPUTER DOES NOT MATCH THE SPECIFICATIONS FOR THE PROCESSOR THAT IS INSTALLED ON YOU COMPUTER”

However to be fair since I flashed the bios with the latest it has not came back for a couple months now

I have spoken to the Vice President of customer service, and even offered to pay more out of MY POCKET to upgrade this to something that works.

I even offered to take a down grade to a cheesy laptop or just anything that would actually work!

I wonder how anyone could consider this customer service?

I am so disappointed with the lack of concern for me the customer and the lack of backing up their merchandise I can barley find any words to express myself without cursing.

I would and do expect systemax to just send me another pc that works.

When I mentioned that is what DELL or HP would do they laughingly told me I am not dealing with Dell or HP I will fix that soon

I have talked to several tech people here in my local area and they say generally systemax pc’s are good and reliable but as you can see by the crappy ordeal I have been put through I am NOT being served or treated right.
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