SunCom Informative - SunCom rips people off - Cell phone service
Cell phone service
ASHEVILLE, NORTH CAROLINA -- SunCom just doesn't work in Asheville, NC. You have to be outside right on a main road to get any service and even then it cuts out on you. We tried - we really tried - to make SunCom work for us. But when you can't actually talk to anyone on the phone, there just isn't much you can do.
What's worse, is that everyone in town knows that only US Cellular and Verizon actually work well in Asheville. So SunCom is selling a product it knows to be defective. We just moved here so didn't know better.
We canceled our service after 3 or 4 days, but they refused to remove the activation fee from our bill. Why should we pay $45 for a product that doesn't work?
The "Customer Care" people at the 800 number told us we had to go to the store to get a refund. The store said they aren't even technologically capable of giving refunds and we had to call the Customer Care number. So we called them right from the store so they couldn't give us that BS again, and after being treated very rudely by SunCom and being told repeatedly that they have a strict policy of never refunding money under any circumstances, we finally just hung up the phone and tore up the bill.