Uniden Complaint - Uniden Cordless Customer Service Policy is Not a Good Deal
SAN JOSE, CALIFORNIA -- Purchased Uniden model #TRU248 cordless phone/answering machine combo from Circuit City, San Jose, CA in February 2001. Priced comparable with other brands, but salesman highly recommended (claimed #1 Consumer Reports, yada yada). Sales price $150.00.
March 2002-- the #1 and #3 buttons on the phone would not work. Of course, now phone is out of warranty (1 year warranty).
July 2002- Contacted Uniden Customer Service-- they will repair the phone for $46.95, but we have to ship it to them. So, we must wait in line at the post office on our lunch hour, pay shipping costs and have to be without a phone and answering machine for ??? weeks/months. (Haven't they heard of a pre-paid shipping label? Amazon does it online!) They then send us a refurbished unit that has a 90-day warrantee. Why bother?
We are going to use the $46.95 wisely, and purchase a NON-Uniden phone.
Be warned-- if you buy a Uniden phone, be prepared to throw it away if it doesn't work after a year. We had a Sony combo cordless phone/answering machine that lasted 8 years with no problems.