Huntington Toyota (Stevens) Informative - Bait & Switch - Purchase A Used Vehicle

Review by COOKY on 2007-07-22
HUNTINGTON TOYOTA, NEW YORK -- I and my husband were in the market for a used vehicle, Maybe new. I researched for over two weeks for the vehicle I wanted.I found the perfect one, the so perfect price etc... Well, my husband and myself went to the above mentioned dealer stevens toyota huntington, ny. We went on a Saturday evening around 5:15, we test drove the vehicle, and requested some money off. Well they said "no" period. So we left and decided to check out other like vehicles. Well, we could not come up with any other vehicles that low in price. We were looking at a 07 highlander with 21,000 miles for 22,245 thousand.Did I mention that we went to test drive the suv on a Saturday evening when we were told that they close at 6:00pm. Ok, we go back that Sunday ready to purchase the vehicle with a blank check provided through outside financing. We are there at 11:00am , as soon as they open, we walk in . So we get the same salesman who said he was the assist manager. We sat down and were ready to buy... He asked about our financing and we told him we had a blank check. We came back and told us the vehicle was "sold".

Sold, when we left when they closed and were there when they opened the very next day???? He told us they stood open until 9 on Saturday and sold it.
Well, when we were they on Saturday, the salesman told us that they use the advertised vehicles to get people from other states to come in. I believe that they had no intention of selling the highlander to us, but to get us to buy something else... The simple fact is the guy lied right to our face. Fact, they were not open until 9pm on Saturday evening, fact two.... They did not sell that vehicle.... I believe they set the price so low to get people in, then to bad, the vehicle is no longer available. So people buy other vehicles that are higher priced. I was very disappointed to see such terrible people run such a company. I was going to be a first time toyota buyer. I must tell you all this guy said he was told by the manager that the vehicle was "sold" as I drove by the following Monday the vehicle was still on the lot with the sticker still on . So make of it what you May......

We still did well and bought a brand new suv.
Comments:11 Replies - Latest reply on 2007-08-10
Posted by Hugh_Jorgen on 2007-07-23:
Even if you bought another car, this is worth a call to whomever regulates car dealer in NY. The car is still listed for sale on their website and it does list their Saturday closing time as 6PM. You see people accusing companies of bait and switch all the time, but it appears you have found a real example. Since they couldn't make any money off you with financing, they decided the car was sold.
Posted by adzidek on 2007-07-23:
I really don't think they had no intention to sell the car to you. Picture this: while in the car during your test drive, you say, "OK, I'll take it". Do you think they'd say, "sorry, it's sold"? I think they really did sell it, as they claim they did, especially if the deal was as great as you claim it was. You missed out.
Posted by groveman55 on 2007-07-23:
You did not take the deal when you were in on Sat. You put no money down to hold the vehicle.
So someone else beet you. Stop complaining.
Posted by Anonymous on 2007-07-23:
The title is wrong. It is not “Bait & Switch”, it is “You Snooze, You Lose”.
Posted by runaway on 2007-07-23:
HappyJoyBear is right- you snooze, you lose. Had they advertised a vehicle they didn't have on the lot when you arrived (but they did, and you drove and refused to buy it for the listed price), I'd agree that it was bait and switch. However, you declined to purchase the vehicle when you could have, and now your complaining about losing the deal.
Posted by COOKY on 2007-08-10:
Posted by Skye on 2007-08-10:
Cooky, why are you talking to yourself?? You do realize you are the original poster of the above letter, right??

Oh I see, you are trying to fool us into thinking some guy has agreed with you.
Posted by Slimjim on 2007-08-10:
Help! Biz can you get over here quick and teach cooky how to nick switch properly? Is that car still advertised? Did they refuse to sell you the car originally? It doesn't sound like it. Had you given them the low price instead of screwing around, then you would have the car. They may not have sold it really, but that's not bait and switch.
Posted by Slimjim on 2007-08-10:
Whoops, looks like cooky found the edit feature.
Posted by Anonymous on 2007-08-10:
I'm suspicious this is another slimjim nick.
Posted by Skye on 2007-08-10:
Cooky, don't worry, I copied and pasted your comment. Just cause you deleted it, doesn't mean it's really gone.

Nice try, pretending to be someone else commenting on your review.

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