Symantec Informative - Poor Customer Support
Symantec's Live Updates gave me 2 uploads. Then I couldn't access the web unless I disabled Norton.
Then I noticed that there was a $9.95 for a 30 minute talk with a tech. That was pure crap. It was their upload that caused the problem. So I took the free e-mail deal that takes about 2 days for a reply.
And when I got the reply from some guy with more letters in his name than once through the alphabet I knew I was ultimately screwed. I mean after months of trying to get something resolved with "New Dell Computers, Inc" I knew I was doomed.
Sure enough. After a couple of e-mails, and not getting anywhere I filed on-line with the BBB in Cupertino, CA where Symantec is located and with the Attorney General of CA.
The day after the BBB acknowledged my complaint I got a call from an AMERICAN ... Holy CRAP . . . they still had AMERICANS working in customer service. What's the chance of that nowadays! So I have a phone conference set up with the fellow. He's on their "executive" tech problem team. I guess that's reserved when they get a call from the BBB and the Attorney General.
Sounds like a great guy, but I have to say, I've got 115 days left on my subscription . . . then it is "Sayonara, Symantec" and I'm going with my ISP's recommendation for a product whose phone calls to techs are FREE as are most products I found out. They had warned me about Symantec. Now I know.