British Airways Complaint - BA Lost Luggage + Willie Walsh's Fax Number
My luggage disappeared on June 29 after flying AA from Boston to Heathrow where it was to transfer to British Airways to Tel Aviv. I am getting the same run around that all others posting to this topic have received. The usual comment from BA is that "everything will improve once Terminal 5 opens in March." Ironically, the British press reports that airport operator BAA says things may get worse when Terminal 5 opens.
Nonetheless, please direct you fax complaints to this BA fax number which will get you about as close to Willie Walsh's office as possible:
This company ignores its passengers. It lies. It stonewalls complaints. It cries crocodile tears. And it hides behind a messianic vision of Terminal 5.
My proposal is that Mr. Walsh dirty his nicely-starched Jermyn St. shirts and get out there and find our bags!