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SunCom Complaint - Billing and Contract SunCom Rip-Off - cell phone service
cell phone service - Complaint
CLIMAX, NORTH CAROLINA -- After my husband had heart surgery, he decided he should get a cell phone. Knowing nothing about cell phones or services, he went with SunCom whch seemed like the best service for his needs.
He had 1000 minutes which he never exceeded. In January, 2007 he received a bill for overage minutes. We contacted SunCom, because he kept up with minutes on his phone and it showed no overage. They refused to prove the overage with an itemized statement unless he paid a $3.00 fee for said statement.
He told them when his contract expired, he would be changing service. He did just that on May 7, 2007. Now, they have come up with a bogus 30 day cancellation notice. He still has a copy of the contract he signed, which was fulfilled in total. There is absolutely nothing about a 30 day notice. Nor, has any company I've had service with (Cingular and Alltel) required such a notice.
When I complained about this, the representative told me I could take a copy of the contract to the local SunCom store and they would review it. We did just that the following Saturday. Total waste of time. We were told it didn't matter what the contract said. It was Suncom's policy to require a thirty day notice. With all the calls both he and I made to SunCom customer service telling them he would be leaving SunCom, nothing was mentioned of this notice.
Because we were set up for electronic withdrawals from our checking account, they took the money through June 1, 2007. Imagine our shock when we received a bill in June going through July 1. We should have received a refund check for May 7-June 1. I immediately stopped the electronic withdrawal. So, this month, we got a statement for 6 additional days in June (to fulfill the 30 day notice,) plus a $5.00 late fee. What a rip-off. All of our dealings with SunCom have left a bitter taste for this company and at this point, after trips to the store, phone calls to customer service, etc., there is nothing they can do that would ever convince us to return.
He had 1000 minutes which he never exceeded. In January, 2007 he received a bill for overage minutes. We contacted SunCom, because he kept up with minutes on his phone and it showed no overage. They refused to prove the overage with an itemized statement unless he paid a $3.00 fee for said statement.
He told them when his contract expired, he would be changing service. He did just that on May 7, 2007. Now, they have come up with a bogus 30 day cancellation notice. He still has a copy of the contract he signed, which was fulfilled in total. There is absolutely nothing about a 30 day notice. Nor, has any company I've had service with (Cingular and Alltel) required such a notice.
When I complained about this, the representative told me I could take a copy of the contract to the local SunCom store and they would review it. We did just that the following Saturday. Total waste of time. We were told it didn't matter what the contract said. It was Suncom's policy to require a thirty day notice. With all the calls both he and I made to SunCom customer service telling them he would be leaving SunCom, nothing was mentioned of this notice.
Because we were set up for electronic withdrawals from our checking account, they took the money through June 1, 2007. Imagine our shock when we received a bill in June going through July 1. We should have received a refund check for May 7-June 1. I immediately stopped the electronic withdrawal. So, this month, we got a statement for 6 additional days in June (to fulfill the 30 day notice,) plus a $5.00 late fee. What a rip-off. All of our dealings with SunCom have left a bitter taste for this company and at this point, after trips to the store, phone calls to customer service, etc., there is nothing they can do that would ever convince us to return.
Comments:
Posted by warddw1526 on 2007-07-24:
Most cell phone companies have such a clause in their contract in regards to the 30 day cancellation period. This is the first time I have ever heard of it being enforced.
Posted by towersurge13 on 2007-07-24:
My wife has switched cell phone service four times and never had to give a 30 day notice. It may have been in the contract, but as you stated, has never been enforced. The fact remains that the contract I signed had no mention of a 30 day cancellation policy. I'd like to know how you can fulfill the terms of the agreement you have signed and then, abracadabra, they magically expect you to do more than you signed up for.
Posted by towersurge13 on 2007-07-24:
My wife did the original post for me and I answered your comments. Just in case there is any confusion.
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