Global Tel Link/MCI Inmate Calling/ UPDATE 1/29/09 Complaint - Inmate Calling
CHICAGO, ILLINOIS -- UPDATE: 01/29/2009
Ok quite some time has gone by, So Its time for an update! FINALLY I dont know if it was due to so many complaints but, GTL is finally on the right track! They have workers who can clearly speak english A+ for that! I know on Monday and Tuesday its there high call volume days but they now have a call back que, where if there is too long of a wait you simply enter your call back number and they will call you back within 2 hours and I always get a call back within the hour! They are more efficient and work much quicker now! If only we could get the price on the calls down, but hey Im happy that they finally have things on the right track and are running the business as it should be ran!! Kudos to GTL for getting it together! BELOW was when I first delt with them!
GLOBAL TELL LINK...INMATE CALLING
I'm so mad! 2 weeks ago Monday I faxed my bill to MCI and they were quick to get my account setup by Wednesday I called and made a deposit of $75.00 and the lady I spoke with said that after 1 our I could get incoming calls! Well a week later and there is still a block on my line. I faxed the information to MCI and now I'm working with Global Tell Link... have no clue how I ended up with them. For the past 2 days I have been calling and they pick up and say we are having Technical difficulties call back in 30 min thats been for 2 days now. I called someone else from the company and was told the block was off. I called again today and the lady told me the block was still on due to updating the system and it could take up to 10 more business days for the block to come off! I'm so pissed. It just suck that we as the consumers who keep businesses like this going can not do anything about this type of crap. They are taking advantage of us and its not fair! There has to be a way to fight this it just isn't right!
Yes I agree Prison isn't supposed to be easy but what about us we aren't in prison, yet we want to talk to our loved ones! Is it right for us to suffer also!!!! I am so fed up with these companies!