Route 23 Honda Complaint - Unvalued customer

Review by cappi on 2007-07-24
BLOOMINGDALE, NEW JERSEY -- I am reeling from having to return to the dealership over and over again to fix various defects--about a half dozen times and the car doesn't even have 20,000 miles on it yet! What a disappointment. To make matters worse the dealership management, who are well aware of the problems with my CRV, have ignored me (the service folks have been friendly and try to be helpful).

Here are the complaints:

1)the back latch has been broken since I purchased the car about a year ago. The dashboard warning light and back overhead light go on and off continuously--on a "brand new" car. Despite 2 visits, loaner cars, time off from work, the problem is still not fixed. I'm wary to go back for a third time to be assured that the problem has been fixed only to learn that the latch is still broken. Although the latch defect is a problem with other Honda CRVs, I was not notified by Honda of any fix or compensation for this problem.

2)defective windshield wipers that had to be replaced. (they fixed the wipers)

3)defective differential fluid had to be replaced as car was knocking every time you made a turn. I was not notified of this problem even though it affected many of the CRVs. (they changed the fluid)

4)Despite calls and complaints to the dealership, no one has called me. I even called Honda Client Relations.

I don't understand how Route Honda can ignore customers like me. I don't see how they expect me to be a satisfied or repeat customer. I believe I deserve and apology from the management for all the defects and inconvenience. This was not a used car!

I never had problems like this with my Honda Accord, or my Toyota and Saturn.

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