[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Alitalia Airlines Complaint - Luggage Stolen or "lost"!!! - Luggage Lost/Stolen
Luggage Lost/Stolen - Complaint
OVERLAND PARK, KANSAS -- My daughter flew with several other students to Italy and Greece and 10 of the students and chaperones "LOST" their luggage thru this airline and they refuse to return it.
She traveled on June 13 and this is now July 25 and she still hasnt recvd her luggage. He have filed claims, contacted our congressman and the American embassy in Italy, still no luggage.
AND.....do not contact their corporate offices, no one answers the phone!!! If you call Italy direct and it happens to be the end of someones shift , THEY HANG UP ON YOU!!!
This is the worse airline ever. There was a website www.alitaliasucks.com, but I see they got that off the internet.....TO MUCH PRESSURE!!!!!
She traveled on June 13 and this is now July 25 and she still hasnt recvd her luggage. He have filed claims, contacted our congressman and the American embassy in Italy, still no luggage.
AND.....do not contact their corporate offices, no one answers the phone!!! If you call Italy direct and it happens to be the end of someones shift , THEY HANG UP ON YOU!!!
This is the worse airline ever. There was a website www.alitaliasucks.com, but I see they got that off the internet.....TO MUCH PRESSURE!!!!!
Comments:
Posted by DebtorBasher on 2007-07-25:
Why are people surprised when their luggage is lost through an airline? It happens all the time...and thought I believe they should have some kind of better system to help prevent or at least limit luggage lost, complaining doesn't seem to help much. EXPECT your luggage to be lost when you travel, and if it isn't...THEN be happily surprised...and if it is lost, well no big disappointment because you expected it to happen. I don't agree with airline selling the lost items, once they are found and the insurance money is given to the traveller. If the insurance is paid, then the luggage is found, then I think they should give the customer the opportunity to return the money collected and retrieve their lost items.
Posted by GRANNYLKM on 2007-07-25:
Try calling 800-223-5230, and press *.
Hope this helps.
Hope this helps.
Posted by familytravel on 2007-07-25:
I know it's frustrating, but this kind of stuff happens everywhere. It happens on any airline and at any time. The best thing you can do it to continue to check the status of the luggage and try to contact them. After a while, if you still don't get your luggage back, it will be considered lost. At that point, you should be entitled to compensation from the airline...after you fill out the lost luggage paperwork.
Posted by Jambra on 2007-08-04:
I travel a lot, and I have some advice for you; When the ticket agent prints out your luggage tag with the destination, ask to see it. I do, and at least ten times I've discovered that the information was wrong. The embarrassed agent will reprint the tag with the correct destination, and if you're lucky, you might get an upgrade (or another perk).
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
