Time Warner Complaint - Installation and overall service
BROOKLYN -- Having used DirecTV for 12 months, and being extremely satisfied, I was not looking forward to subscribing to the higher monthly cable and internet package offered by TWC in my area, but the new apartment property managers would not allow DirecTV satellite installation.
My first complaint is that I had to take a day off from work to wait around for the technician to come and setup the installation, unlike my previous service provider who came in the evening.
Secondly, although TWC internet is faster than Verizon DSL with DirecTV, I was initially told that a wireless router would come with my TWC installation package, and was later told that TWC does not provide such equipment and that I would have to buy my own.
Thirdly, the TWC technician set up my cable service and all was working well, until he left and I turned the TV on using the power button on the remote. The cable box displayed strange symbols and would not work. I called and was told that there is a defect in the remotes and that using the power button shorts out the cable box! Um ... why are they still being used?! A technician was back in 30 minutes to fix this (which is good timing by TWC) and he did something to make it work. As soon as he left, it stopped working AGAIN. When I called this time I was told that I would have to go to a TWC service center and get a new cable box myself. TWC service centers are not exactly nearby in most areas. So, after $160 spent on 1st month cable, internet and installation, I had internet service with no wireless connectivity and a cable box that did not work. I didn't even want cable to begin with but it is mandatory with TWC becuase the internet service is via cable modem. I am then told to go get a new box MYSELF?! wack.
For the hassle involved, the TWC service representative on the phone offered me one month of free HBO. This would be great except that offer was already included as a "freebie" when I got the service. Nicely enough though, she upgraded it to free Showtime and Cinemax as well which will supposedly automatically remove itself from my monthly bill and not recur in charge.
Last complaint on actual cable service are that the programming freezes for 15 seconds every hour or so, turns to black for an additional 15 seconds and then is fine again. Oh, and one more thing, I am not impressed with the pastel purple and yellow menu on TWC's guide channel, nor the button placement on the remote. Maybe I just need to get used to a non-DirecTV remote and stop being so picky.
One positive, yet non-essential perk to TWC is that the menu allows you to go back in time and see what you missed earlier in the day ... not that you can actually watch the programming though.
Overall, if you can get a DirecTV package and don't mind the extra 4 seconds it takes Verizon DSL to load the page, do it.