Room to Room Furniture Store Complaint - Almost August, Couch still not fixed!!!! (see other review)
BRONX, NEW YORK -- Room to Room has still not given us satisfaction. We still remain without a decent, proper, “un-torn” couch cushion cover, furthermore, there still remains no contact between us and Room to Room! Initially we were told by representatives in the store that the couch cushion cover would come in fourteen (14) business days from the day that we entered the store to complain, June 25, 2007. We expected the couch cushion to be in our home on July 13, 2007, of course, this did not happen. I called last week Monday, July 16, to find out the status of our couch cushion cover only to be told, “No one called you? We have it in now and will come to your house this Thursday”. (Obviously, no one called...) I made arrangements to have their service representative come to our home before 2p.m. At approximately 10am the morning of Thursday, July 19, 2007, Fabio, the service representative came with what appeared to be our couch cushion cover replacement, however, once Fabio opened the package, not only was the piece that he was holding fake leather but it was also darker than our actual couch! He called the store using his phone and was instructed to go back to the store because the piece was there. Fabio went back to Room to Room and came back to our home. We thought that this was it…yet again, the piece that came was the right color, but the wrong texture! The piece that came was pebbled leather; ours is smooth. Fabio called the store again from his phone, told them the problem and left. Would you believe that Room to Room Furniture store has yet to give us a phone call to even address the issue?! We don’t even know what is going to happen from now! Not even a phone call to let us know what they intend to do to resolve this matter!!! At this point, we are completely and utterly disgusted at the type of service that we have received from this “business”!