Circuit City Complaint - One Month Shipping Delay
CHICAGO, ILLINOIS -- I have ordered products online before and had no problems before but now I am very frustrated at CC they have the worst customer support I have dealt with and they have the worst turn around time and bad reliability and I have proof for these comments. I ordered a couple of items on the "27th of June" trough express shipping(2-Day) so come the "29 of June" the packages arrived except one so I call "CircuitCity Customer Support" and they tell me to wait 15-days from "June 27" to "July 11" so I wait after all I am patient. Come "July 13" I call and they tell me that the package is indeed lost so I can now place a reshipment order which will take an estimated time of 5-7 days for this order to be processed (Non of the days are in business days). So I call back on "July 17th" and they tell me to wait until "July 20th" so I do call on the 20th and I get transfered to corporate customer support and they tell me that they will place the order today and call me back in a couple of minutes to give me a order number so after 32 minutes of waiting I get a call back with an order number and am told to wait until the "25th Of July" for the package to arrive. I wake up today and go check my order number for a tracking number but theres nothing so I call CircuitCity and ask them if I can have a tracking number for my package and they tell me that they don't have one to wait a couple of more days because the package is being shipped from the manufacture so it will take 7-10 more days for the package to arrive. This issue has lasted for "24 days" I am getting real impatient.
UPDATE: 07/27/07 - So today I get a tracking number and find out it's "out for delivery" the only bad thing about this is that I am 267 MILES away! from my house because they did not give me a tracking number and well I have a life and cant wait "34 days" in my house doing nothing. So I call my brother and tell him to go to my house and wait for the package he does just that and tells me "the package never came" Ok without having a heart attack I go and call CircuitCity and ask for the status and they tell me it's not going to come until the "30th of JULY" I get so angry that I just hang up the phone. It's going to be "34 days" to wait listen to me if your going to buy online I only suggest Walmart and Bestbuy maybe Target; Never buy from CircuitCity no matter what deals they have just dont.
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