An Individual - We're easier to screw over. Informative - UPS loses a 47 pound, double-boxed package and lies about delivering it.
RALEIGH, NORTH CAROLINA -- RE: UPS tracking number 1Z1X58060340971075
Thanks for your email informing me I can jump through more hoops to get some claim settled.
A claim is not why I put a trace on the package. I put a trace on the package in the belief that UPS couldn't possibly lose a 47 pound package. But now that you're giving up your investigation, buying me off with $50 doesn't fulfill my goal.
I found it interesting what I learned yesterday from another UPS driver. He told me that in the process of investigating lost packages, investigations DO NOT INCLUDE determining if the package could have been sent to streets with similar names. Great investigation methods. I can only imagine what the rest if the "investigation" process includes.
UPS sees itself as the "tightest ship in the shipping business" yet UPS can't deliver a double-boxed, 47 pound package. How's that a "tight ship"? Once again, a corporate giant doesn't come close to delivering on the quality service they fantasize everyones believes.
That box contains photographs from my wife's parents' estate. Those photographs are basically priceless. They represent the memories of three generations. But big UPS could care less.
Your other driver admitted the package was never delivered, yet UPS repeatedly attempted to tell me the package was delivered.
At the request of MARCOS DE JESUS, this notice alerts you the following shipment has been delivered.
Important Delivery Information
Delivery Date / Time: 10-July-2007 / 2:31 PM
Delivery Location: PORCH
There were two adults at this address all day. So apparently not only does UPS NOT run a very tight ship, UPS resorts making false statements as a standard business practice.
Job well done - losing a 47 pound package and lying - congratulations.