T-Mobile Complaint - NEVER Purchase T-Mobile Pay-As-You-Go!
BLOOMINGTON, INDIANA -- My daughter received a T-Mobile pay-as-you-go phone for Christmas. After about 2 months of use, she let the minutes lapse for 90 days. We knew that we'd have to get a new phone number reissued for her. What we did NOT know was that THIS is where T-Mobile really puts the screws to customers. First, a customer rep said that we simply needed to purchase an activation code from a T-Mobile dealer. SURE, she can keep her old phone. NO PROBLEM. The activation code is about $20, he said.
Wal-Mart, listed on T-Mobile's website as the closest T-Mobile service center, had no clue what I was talking about when I went there to buy the code.
Another call to T-Mobile Customer Service....NOW, the story is that you must go to a T-Mobile STORE. The nearest one is 40 miles away. However, my husband drove about 30 miles out of his way on his way to work today, to the store, with the phone in hand, only to be told that SORRY; OUR SYSTEM IS DOWN...NOTHING WE CAN DO TODAY!
Another call to Customer Service. NOW the story is that you can't just buy an activation code, you have to buy a WHOLE NEW PHONE, because that's the only way the activation codes are bundled...WITH THE PHONES!
Different answers every time you call customer service, being bounced around to different departments, and a system designed to suck all the money it can out of you with no regard for quality of product or service...I have news for you, T-Mobile...NOBODY is going to work this hard to purchase your products and "services"! I learned about a $100 lesson, and I'm just glad I didn't lose any more on this deal!
I'll go WAY out of my way to tell anyone and everyone I can to steer clear of T-Mobile!