Global Tel Informative - Unacceptable treatment
BINGHAMTON, NEW YORK -- First and foremost, people need to refrain from making hasty generalizations and unfair judgements against people they know nothing about. There are individuals who have been incarcarated for many reasons...some of them are loved ones who (believe it or not)have been a victim of the unjust judicial system which is full of flaws and predjudices. Regardless of the reason they are there, they are human beings and are granted rights. One of these rights is the ability to communicate with their loved ones on the outside. This is important for EVERYONE for a variety of reasons. We on the outside, have made the choice to accept the calls and pay for them. Many of us are highly intelligent, educated,good-hearted people. (Some of our loved ones in prison are, also.) We do not deserve to have to go through several customer service reps. with bad attitudes who do not resolve our issues with the phone.We are treated like second-class citizens who are bothering them with our questions.The funny thing is, we second-class citizens are most often professionals with a much higher paying job than the one they go to every day.The ignorance on their part is sickening! They chose to work here and they need to do their jobs to the best of their abilities. Since the change-over, the system is screwed up and our loved ones haven't had phone contact for weeks. This causes problems in the prisons and stresses those of us on the outside who are yearning to hear their voices to reassure us they're okay. I pay my bills AHEAD of the due date! I've had an account for 2 weeks which is inactive because of "Problems" with the system.This is not MY fault and I only hope that things will be reso;ved soon. I was told that my phone no longer had a block on it but this is what they told me weeks ago and I haven't been able to get my calls. I am a customer! This company is receiving MY money! They really need to think about how to make things right with their inconvenienced customers the same way they would in any other place of business. I urge all of the others who are sharing my experience to write a review.Life is funny.....Those who hate and look down their nose at others, usually at some point get what's coming to them eventually....Then the shoe's on the other foot.