Mathis Bros. Furniture Complaint - Customer Service
TULSA, OKLAHOMA -- My husband and I bought a dining room table and hutch with the promise upon purchase that an extra leaf to the table would be provided at no extra cost. When they delivered our furniture, however, the leaf was not there. Upon calling the store, they had no documentation re. the extra leaf. When we explained our story to them, they promised to order one and it would be shipped within 6 weeks. Six weeks later, no leaf, so we called the store again. This time, we asked to speak to the manager and were disconnected three times while waiting. When we finally connected and asked where our leaf was, he AGAIN said he was unaware of the extra leaf. We repeated the story. He told us that under no circumstances would they ship us the extra leaf. According to him, they are custom made (even though on the bottom of the table it says "made in china")and he would not send us another one. When we explained the whole reason for us to buy the table was because it could include an extra leaf, he offered no apologies, but let us know that he would have a truck in the area if we wanted to return the furniture. Nobody has apologized for this oversight and inconvenience, and the nonchalant attitude that was expressed at our dissatisfaction has only amplified our frustration.