Key West Crossing Dental Associates Complaint - Hygienist did not provide service
ROCKVILLE, MARYLAND -- During month of May 2007, I searched the Delta Dental Directory to find a dentist to do my first Exam & Cleaning. I found the "key West Crossing Dental Associates" office which is very close to my job in Rockville, Maryland.
I called & made an appointment for July 6th 2007 which was their earliest opening for my first visit.
Prior to my appointment, I filled out their online forms. I arrived on time (10AM) & filled out few more forms.
I had clearly requested & explained that for my first visit I needed a regular Cleaning & Exam.
The hygienist took X-rays & Dentist performed my exam & recommended that overall my teeth are in good shape & I just needed a minor filling for my next appointment.
Next, Instead of my regular cleaning, the hygienist spent over 1 hour doing:
1) Showed me a video of the gum disease.
2) Demonstrated how their battery-operated tooth brush for a cost of $120 would clean my teeth.
3) She started taking a reading of the spacing between my teeth & my gum for creating a Perio chart on the computer showing me that I needed a deep cleaning.
4) She then wanted me to sign another form to submit to my insurance company for the periodon'tics appointment which was around $2000.00 & that my portion would have been $320.00 (including the $120 for their tooth brush).
I refused to sign the form explaining that I will need to check with Delta Dental for these charges & benefits before I can commit to these expenses.
I then requested to get a regular cleaning of my teeth in which I had waited more than 8 weeks for this Exam & Cleaning.
The hygienist rudely told me that “I AM OUT OF TIME” & I must leave their office & pay $8.00 fee for my office visit.
I was really disappointed with their service & requested to talk to the dentist, instead their supervisor told me that I must make a new appointment for the periodon'tics & I owed them $8.00 office fee.
I told her that my first appointment was for my Exam & regular cleaning & I did not neither see or sign any forms to pay the $8.00 office fees & I am 100% covered by my insurance for this appointment and that your hygienist did not clean my teeth as she should have per my appointment, instead she is selling me a $120 tooth brush, a $2000 charge for a deep cleaning, & took 1 hour & 15 minutes of my regular job time & I never got my teeth cleaned.!!!
Overall, I am really frustrated & disappointed with the services from this office in which I believe they are not doing their job & instead their intention is to make extra money upfront from new patients like me..!?!
I am hoping to help the readers of my bad experince with this office & hope this office performs an honest practice for their new patients.