Sprint Complaint - Bill of Horror - Billing
SAN FRANCISCO, CALIFORNIA -- On 7/14/07, I signed on with Sprint via its local provider FoneArt Communications in San Francisco. Since I have never been with Sprint, I did not know how the service was going to be like. Therefore, I asked specifically if there are any penalties if I try it out for a day or two and cancel. The sales rep at FoneArt reassured me that there were no penalty invovled as long as I return the phone within 7 days.
Initially the sales rep said that it would take about 15 minutes to activate the line. I waited for about an hour and the line was still not activated. The phone line did not get activated until the next day, Sunday, 7/15. I did not make any phone calls out since I can not. I was able to receive two phone calls during the entire time the phone was in my possession. I didn't like the phone and the service and decided to cancel and go back to my previous carrier.
On 7/15/07, I returned the phones (I had a 3-line family plan) to FoneArt Communications. Again, I ask them if there are any penalties involved. Again, they reassured me no penalities and that at most I will get charged prorated rate of the monthly plan.
My monthly plan is $59.99. So, I expect to get charged for 1 or 2 days of service. Even including miscellaneous government taxes, I expect to pay under $20.
On 7/25/07, I received a phone bill of $733.97!!!
Let's break it down:
Sprint charged me $200 early termination fee for each line! ($600 right off the back)
$75 for data usage;
$36 for activation fee
$14 for prorated plan (this translates into $7 per call I received!)
~$9 for taxes and Sprint charges
I was shocked by this. At no point in the entire transaction did FoneArt mentioned about the early termination fee of $200 for each line!!
I called Sprint the next day on 7/26/07 to try to sort this out. After being on the phone for over an hour and speaking to three different departments, they agree to waive the early termination fees and activation fee. But they would not waive the $75 data usage fee, which turns out to be for downloading music and pictures.
I know for a fact that I did not use the web via the phone. I had the phone for less than 24 hours and have no reason to use the web. I explain to Sprint that I did not access the web, but they would not listen.
I ask to speak to the supervisor. After putting me onhold for another 20 minutes, the answer was still "no". They do not believe that I did not use the web. I ask if there is an address I can write to take this to the next level. They said I can go online to their website -- however, once I visited their website, I found that there was no particular section for you to email your billing questions to. It was like hitting a wall. I think Sprint's tactic is to tire you out so that you will fork over the money.
I am willing to pay for the prorated fees and taxes. But I refuse to pay for something I did not use -- the web access.
The bottom line: I am stuck with a close to $100 bill even though I have been promised that no penalties are invovled with cancellation. Both Sprint and FoneArt are very deceitful in their business dealings. Sprint does not listen to its customers. My suggestion is to stay away from Sprint. My entry and many other entries on this website are testimonal of the horrors. Sprint will NEVER have my business.