HomeAnnex Complaint - HomeAnnex.com - Worst Online Shopping Experience-Seconded
I was too quick to purchase a few items from my house and didn't do my homework to check out the vendor.
HomeAnnex is just a front for other vendors. I ordered kick plates by Brass Accents. No where on the webpage does it say what the material is. I assumed wrongly that they are Brass. I ordered "brown" and got plastic plates stamped "non returnable" on the package. The webpage doesn't mention that the product can be returned.
HomeAnnex is not taking responsibility and says that it is the vendor policy and there is nothing that they can do about. No return--no refund. $50 lost.
Worst online company and worst customer service department of any company that I have experienced. I have purchased thousands of dollars of material and products online for the house.