Little Debbie Compliment - Great service in correcting problem

Review by Starlord on 2007-07-26
I just recently gave Little Debbie a glowing endorsement in reply to another's post. Crystal bought a package of our favorites, Boston Cream Rolls, and when we opened them, they were the pits. The little piece of cardboard in each roll was grease-stained, the rolls were flat, with what looked like non-existent filling and the taste was horrible. Crystal called the phone number on the box, and the very nice lady listened to what was said, and before Crystal finished, had diagnosed the problem. She said that somewhere between the factory and the store, the product had been subjected to high heat. They are sendiing us a check for our purchase. Crystal suggested a coupon, and was told they don't do coupons, it costs too much.
Little Debbie's customer service rep was fantastic, and jumped to make an unusual occurrence alright. I am a diabetic, so I have to be careful about what I eat, so I don't eat a lot of snack food, but occasionally, I am happy to give up some foods so I can have a little joy in my diet. Yayyyy, Little Debbie!!
Comments:10 Replies - Latest reply on 2007-07-26
Posted by ejack053824 on 2007-07-26:
You know how they make those Cream Rolls do you? Watch the movie "National Lampoon's Van Wilder" and you will see. LMAO!!
Posted by Anonymous on 2007-07-26:
Hey we have a member on here that's called Little Debbie!
Posted by Anonymous on 2007-07-26:
LMAO! Ejack I forgot about that!
Too sick

I voted "Very Helpful",Good to see they stand behind their product
Posted by D. on 2007-07-26:
...and I have to say, I am happy to hear that I've brought joy to another member...thank you for the review.
Posted by Anonymous on 2007-07-26:
Good review! It's wonderful to hear the company stands behind their product!
Posted by Arlene on 2007-07-26:
The lady on the phone was very nice...as a rule, the first time you call in, they don't ask for return of the product but if you are a repeat caller, they'll have to return what's left of the package. We had never had a problem before, but she said it was obvious that the shipment was left out in the heat on a loading dock somewhere because it wasn't expired or anything.
Posted by Anonymous on 2007-07-26:
That's great, Crystal. Talk about a company *still* knowing what customer service is truly about!
Posted by ejack053824 on 2007-07-26:
I would give them whats left from the package 12 hours later...LOL!!
Posted by Anonymous on 2007-07-26:
I can imagine that, ejack.
Posted by ejack053824 on 2007-07-26:

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