Dish Network Complaint - Blackmailed by Dish Network
NEW YORK -- Dish Network blackmailed me into restarting my satellite service by STEALING $500 from my checking account! I was only $63 behind on my bill, and my service was temporarily disconnected. I planned to pay and restart my service as soon as other more pressing bills were paid. On July 25, UPS delivered an empty box from Dish for me to return my equipment. A paper inside said that I had 10 days to return the equipment before I would be charged. It also said there was a prepaid shipping label inside, but there was no label. I wasn't planning on sending back the equipment anyway, because I intended to restart my service in less than 10 days. On July 26, I checked my bank balance and found out that Dish Network had made an unauthorized withdrawal of $500 on July 24--before I even received the box! This caused my account to become overdrawn by more than $400, and numerous overdraft fees are still coming in. When I called Dish Network, the "customer service" (ha ha) rep rudely informed me that I had authorized this charge when I signed up for the service. She seemed to actually enjoy telling me that there was nothing she could do to reverse the charge and that it's not Dish Network's fault that the box didn't arrive faster. The only way for me to get any of the money back was to pay my past-due balance, plus a reconnection fee, plus a cancellation fee, plus the next two months of service, a grand total of $162.07, and my service would restart in ten minutes. She said the remaining $337.93 would be deposited back into my account within "7 to 10 business days".
What a scam they have going! What they did to me should be illegal. I remain a very reluctant customer, and would never ever recommend Dish Network to anyone. I want to find a way to make them pay for all of my overdraft charges. Is there any sort of legal action going on now on behalf of other Dish Network customers that had the same thing happen to them?