Sears Complaint - Master Protection Plan
YARDLEY, PENNSYLVANIA -- SEARS-We purchased a treadmill 2 years back. We relied on SEARS service and purchased a Master Protction Plan to cover our expensive buy though I thought its a waste of money. But it came to use when our treadmill got stuck at an inclined position and stopped working. We called up Sears and fixed an appointment. It was scheduled on a Thursday. The time window was VERY SPECIFIC- 8AM-5PM. I have no idea why they can't give more specific window. I took off from work, stayed at home waiting for the SEARS technician. I received a call at 3pm. "Madam, Our technician called in sick.Can I reschedule it for tomm?" It was my husband's turn to stay back at home. The entire day nobody showed up. We called them at 5.00 and very casually the customer rep said" Oh sorry madam. Can we reschedule it for next Friday?" We were furious. But we thought it is our necessity and agreed. The scedule was made for today. The technician called up at 9 am when I was in the shower. I called back immediately and they said we will inform the technician. I was happy that finally we are going to get it fixed. In the afternoon I called up just to confirm the appointment. The rep said "Oh sorry madam. The technician has left your area. Would you like to reschedule?" Is there a solution for this aroogant system. Does SEARS respect its customers and their time?