Super 8 Motel, Hartford, Ct - Travelocity Complaint - Reservations via Travelocity/Reservationz Ctr
HARTFORD, CONNECTICUT -- I reserved a room for (3) days in Hartford, CT at the Super 8 Motel. The online reviews appeared positive; however, when I arrived at the motel with my daughter, the desk clerk was behind a bullet-proof window. He issued the key for me to see the room; the bed was sagging to the floor and the motel smelt like raw sewage. The room had a moldy smell and there was no security lock. The online description indicated a business center with internet; there was none. I refused the room, and the desk clerk, said I would need to cancel through Travelocity. I tried several times to contact Travelocity via cell phone while searching for another place to stay. Three times my calls were dropped due to holding for more than 20 minutes for an operator.
I finally got through and the customer service rep said there was no record of my reservation. I emailed the Reservationz Center; I received an error that their server was down. I continued to call for (3) days with no luck getting through to the customer service. I did however, send a email cancelling and complaining.
When I arrived home after (3) days, I finally got through and spoke with a person. I waited on the phone for 54 minutes!! He told me to contact the motel; the motel and my credit card company. I did that and called the motel; they said again to go through Travelocity.
The motel general manager called me on July 23, 2007 and complained about the Travelocity. She also could not get a response in a timely manner. Two days later, I receive an email from Travelocity and a letter from the motel general manager. The manager was disputing everything.
Beware of internet reservations and Travelocity. You have too much trouble trying to cancel; their customer satisfaction is lacking in my opinion.