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Primus Telecommunications Group Complaint - Added fees without notifying me and threatened to ruin my credit - long distance telephone service
long distance telephone service - Complaint
I subscribed to Primus long distance phone service because they promised no extra fees, only charges for phone use by the minute. Without notifying me they changed the terms of our agreement and started charging a monthly fee for low usage. Low usage at no extra fee was why I chose their plan. When I asked for $90 in unauthorized charges to be refunded they refused, and threatened to ruin my credit rating when I disputed their overcharges with my credit card company. They have initiated collection agency harassment of me now.
Comments:
Posted by Pomona Guy on 2007-07-27:
We need more information. Did they suddenly put a one time $90 charge on you? I had Primus and they started adding a $4.99 a month fee on me, so I quit and started buying calling cards instead (for international calls). I think you need to tell the whole story before anyone can help you.
Posted by california girrrl on 2009-03-31:
PRIMUS "service" was the worst experience that I made with any company ever!!
Since there are obviously more people who made a bad experience with them, it might be worth informing the Federal Communications Commission at Consumer Complaints, 445 12th Street SW, Washington DC 20554, or at fccinfo@fcc.gov, or to contact this agency at 1-888-225-5322.
Since there are obviously more people who made a bad experience with them, it might be worth informing the Federal Communications Commission at Consumer Complaints, 445 12th Street SW, Washington DC 20554, or at fccinfo@fcc.gov, or to contact this agency at 1-888-225-5322.
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