Ashley Furniture Informative - Why Ashley Furniture Sucks, trade secrets here!
SAN ANTONIO, TEXAS -- I am a former employee of Ashley Furniture in San Antonio, and I cannot say strongly enough how much I depise the company and their practices. I was in sales for them for 6 months, and that was MUCH too long.
This is a company that will smile to your face, then take your money and deliver shoddy goods. In a short time there I saw so many illegal and ethically shady practices I was amazed.
They refuse to let their employees take breaks, if you try to sit down you will get b*tched out for not talking to customers, even if you have been on your feet for 8 hours straight. They will take 30 min out of your check daily for lunch, regardless of whether or not you get to go. And even then they will dictate when you can go and WITH WHO!
The managers are constantly pushing the sales people to "close the deal" regardless if the customer wants the merchandise or not! We have TONS of returns monthly, as in several thousands worth ($20,000 and up usually!) and the company is always in a panic trying to recover cancelled orders.
The sales people (myself included!) were taught to screen customers for signs of wealth, ie clothes, cars, etc. If you look middle to low income many sales people will completly ignore you. The good ones who honestly do just want you to have the best info available, and the exact furniture you want get fired for not forcing sales on people!
The so called "DTMs" or design team members are a sham. Its just a fancy word for a shark, you know, like a used car dealer. These are the people who follow you throughout the store and hound you till you either buy something or leave.
I've never worked in such a cut throat environment in my life. It was literally the most awful place I have ever worked, and I worked fast food as a teenager!
I know this post is getting lengthy now, and I haven't even gotten to talking about the furniture or the service!
The company instructs all sales people to tell customers that our furniture is high quality and well made and that couldn't be further from the truth. The furniture is made in Mississippi by people who must either be drunk, dumb, or given REALLY bad instruction manuals! I've never seen so many items put together either incorrectly or with so much damage. I occasionally helped in customer service and I can't possibly count the number of times someone called to say their furniture wasn't made right or was delivered to them broken.
And speaking of delivery, the warehouse in New Braunfels texas has pissed off so many day laborers they can barely keep them hired. The company brags about how the delivery guys are part of our company and family, and they really just outsource delivery to the cheapest bidding company. They don't pay well, and treat their delivery employees like crap. I personally know 4 people who quit because of the working conditions, ie no AC in the warehouse (even in the heat of texas summer), making them do deliveries well into the night, like 11pm and sometimes later.
I'm going to stop ranting about the company because I think my blood pressure is rising! Please just be aware that you are buying your furniture from a company who could care less about their employees. The owners are rude, disgusting and chauvinist pigs. They can rot in hell for all I care. They made over 90 million dollars last night, and some of their employees can barely pay their bills while working 50+ hours a week with never a weekend off.
I HATE ASHLEY AND EVERYTHING IT STANDS FOR.