Southwest Airlines Complaint - - Customer Service
I am a frequent flyer and have been traveling for over 15 years. I fly about every three weeks, so I am seasoned traveler. In my opinion Southwest Airlines is the worst airlines in the industry. On my trip last night Baltimore, MD to West Palm Beach on flight 366, we experienced weather delays because of storms. This is understandable. Our flight was to leave at 5:15 PM and arrive at 7:40 PM. Our flight was late arriving and it was raining hard at Baltimore. We finally left Baltimore at 8:08PM and arrived at West Palm Beach at 10:05 PM. We boarded the plane at 6:00PM and waited on the plane for 2 hours before we took off.
Now I was a little aggravated as they kept saying we will be leaving shortly and after 1 1/2 hrs. on the plane they decided to give us some water. Just as they started to serve the water, they were told to clean-up to prepare for departure.
The worst part was that after all this when I get my suitcase it was "SOAKED". Paper work and my clothes were all wet. They left our baggage outside in the HEAVY RAIN on uncovered baggage carts, that's what Southwest uses because they are cheaper to buy. When I went to customer service, I was told "WE ARE NOT RESPONSIBLE!" "There is no damage, your can put your clothes in a dryer and ther is nothing we can do about your paperwork!"
When I asked for a supervisor, they claimed there are no supervisiors on-duty and that her word was final.
I have been flying Southwest for 5 years and they are getting worse. You have to fight we them all the time and when your proving your right, they pass you off to someone else to start all over again until they wear you out.
This is not the first time this has happened to me, but it is the last time. This airlines motto is "WE ARE NOT RESPONSABLE FOR ANYTHING".
They have lost my bags and did not remburse me even though everyone on all airlines are covered by $2,000.00 of insurance.
Damaged my brand new baggage and refused to repair or replace it, claiming it was old and worn out, until I finnaly got the station manager to look at my account to find that Southwest just replaced the back from my last trip.
Been denied boarding, even though I had a confirmed reservation, because of delays of getting through security even though I was checked-In at the front counter but they cannot communicate that to the gate. Because of cancelled flights from the night before, they decided to board early and leave early as the flight was over booked. I was at the gate 10 minutes before departure per there company policy, but still denied and they new about the crowds at security. I was told to wait and they would get me on the flight as the flight did not leave yet, then All the agents disappeared from the gate. The flight left, the a supervisor showed up, and said that I was not there in time for the flight per there policy when I was.
Southwest company policy is return your full fare for denying you boarding on a confirmed reservation, and fly you for free to your destination, you can see why they argue with you and will always tell you that they are not responible or delay your ability to complain until it is to late.
People like this airline because of the possibilty of getting low fare which are now harder to get. They only find out what Southwest is really all about when there is a problem. That is when the TRUE Southwest Airlines comes out. People are deined their rights because they are not aware of what there rights are or southwest wears you out. That is why they are one of the few airlines making money.
"CATTLE CAR AIR" will not get my money anymore!