Pizza Hut Complaint - Bad Service/Filthy Store
WAUKEGAN, ILLINOIS -- I went to the local Pizza Hut Restaurant near my job for lunch with my staff. We went there specifically for the lunch time buffet that they advertise. Supposed to start at 11am. We got there at 11:15am and nothing was ready, the buffet bar was still dirty from the night before, the tables were sticky and the sneeze guard on the salad bar was dirty as well. This was all very disgusting to say the least. Finally some pizza started to come out, after several other tables came in and were waiting like we were.Two pizzas were brought out,and gone within minutes. The restaurant was pretty full at this point. One more pizza came out and gone again,and so on. After complaints started coming in, they sent out two more pizzas and they were raw in the middle and cold. Unbelievable! The ice tea machine was full of rotten tea,the waitress said she forgot to clean it and would I like to wait while she cleaned it out? I said , no just bring me water. She brought me a warm glass from the dishwasher and full of warm water.Oh yes, we all were charged full price for a buffet that wasn't even there.The waitress brought our bill and I gave her my credit card, she brought me back my card and the receipt for me to sign, along with a red crayon! I asked her, why the crayon? She replied "I don't have a pen" I refused to sign with a crayon, so I had to dig through my purse for a pen.I left it for her along with a tip that I should not have even left.
This happened again, we thought we would give them another try at another date. Same waitress, same service and poor quality of food.
Stay clear of the Pizza Hut on Lewis Avenue in Waukegan,Illinois.