Just Brakes Complaint - Brake Job Ripoff
HOUSTON, TEXAS -- I took my 1988 Jeep Wrangler to Just Brakes for their $99.88 brake special.
About a year earlier I replaced the rear brakes myself. I was a mechanic for years before becoming a machinist in the mid 70s.
I took my jeep to Just Brakes because the brakes had started making noise and I didn’t have the time to work on it myself. I didn’t expect to get a brake job for $99.88 because I have always believed that if something sounds too good to be true then it probably is.
I almost went thru the roof when the service manager called me and told me that I needed $695.00 worth of work done. I told him that was way more than I was willing to spend and I would just come and pick up my Jeep and do the job myself.
When I got there the manager had me take a look at the brakes ( the jeep was still taken apart when I arrived ). He told me the Jeep needed rear drums, shoes, and wheel cylinders. I had replaced the rear wheel cylinders about a year earlier and there is no way wheel cylinders will wear out in a year.
The noise I was hearing was from a spring in the right rear wheel that came off and caused excessive wear to the brakes in that one wheel. It needed shoes and a drum on that one wheel and that was all that needed to be repaired. He also told me that the front brakes needed pads, hoses, and the rotors needed to be resurfaced.
I told him again that I wanted him to put the Jeep back together the way it was and I would take it home and make the repairs myself. He then informed me that they would put all of the parts inside the Jeep and I could call a wrecker to get the Jeep.
Basically this left me no choice but to go on and let them do the work and screw me out of $695.00.
They called me when the job was done and I went and picked up my Jeep. On the way home the manager called me on my cell phone and informed me that they DID NOT replace the front hoses because they were out of stock and had to order them. The price to replace the hoses was $150.00 which was included in the price that I paid. I said ok and turned around and went back and told the manager that I thought the old hoses were fine and didn’t need replaced but he told me that if they didn’t replace them it would void my warranty.
After having dealt with this guy I knew I didn’t have a warranty anyway so I told him I didn’t care just refund the $150.00 for the hoses. He made me sign a release and told me I would have to wait two weeks for a refund because it had to come from the corporate headquarters.
I had no choice but to agree and left.
Two weeks came and went and when they didn’t call me I called them and they told me that they didn’t have a refund check for me and that I needed to contact customer service.
I contacted customer service and ended up with a voicemail so I left a message and my phone numbers. I never got a call back so I kept calling until I finally got to speak with a Customer service rep who told me that he would check on it and call me back. Of course he didn’t call back so I had to call him back several times to finally get him on the phone.
When I finally got to talk to him he told me that he would have a check sent to the store where the work was done and I could pick it up there and that it would be about two weeks. After almost three more weeks I finally got the check. It took more that six weeks to get that refund for work they should have done and didn’t.
This all took place in 2003 and in 2004 I had to replace my rear brakes again with less than 10,000 miles since the Just Breaks brake job. A few months after that the front brakes needed to be replaced.
This is what I paid for brake parts:
Front rotors: $59.90
Rear drums: $39.90
Rear shoes $19.95
Total parts: $134.70
Just Brakes are crooks and liars and I read that the Better Business Bureau has kicked them out.
I think their name should be “Just The Breaks” because if you go to them for brake work you are going to get SCREWED and those are “Just The Breaks”.
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