Netspend Complaint - A Debit Card Nightmare!!!
Run from this company. Get away quickly and don’t come back. Be afraid..be VERY afraid. I am amazed that Netspend has not been recognized yet as a scam. I have never dealt with a more horrific organization in my life. We received 6 $50 cards from a relative as gifts for our children. Not realizing that they needed to be used within a certain time, (they did not include the T’s and C’s with the cards) we held onto them a while before activating. When we called to activate them, we were told that charges had incurred on the cards amounting to more than HALF the original balance of $300. After 2 or more hours and speaking with no less than 4 agents and 2 managers, they finally reinstated the original balance. Also, they charge you for EVERYTHING they can think of. They charge for using the card. They charge for NOT using the card (within a certain time). They even charge to get the card’s balance over the phone.
Get this…I called the toll free number to get the balance on the cards. The automated person said there would be a .50 charge to get the balance and that if I use the website, there would be no charge.
So I quickly hung up the phone before I received the balance and went immediately (within 5 minutes) to the website. There it was, the .50 cent charge. Just on principal, I called them up and had the .50 removed.