Walgreens Complaint - Management / Customer Service
TULSA, OKLAHOMA -- On 7/29/07 I was very SICK, in PAIN, running on gas fumes in my car and on a wobbly tire - I am disabled. My parents help me out from time to time - this was one of those times.
Understand - we had done this MANY times before...
Walgreens has a deal called "express pay" by which you can have a credit card set up to pay all your prescriptions with. Nice, eh? Well let me tell you...
I had a prescription that I needed to fill. I also needed a few items from the store while I was there, to carry me until my disability check arrived a few days later.
So that there would be NO MISUNDERSTANDING, I had my Mother, whose credit card is set up at Walgreens to help pay for these things in emergency situations like this, call the manager there - The pharmacy manager was not in yet when she called, so she talked to a "Lance" who was the store manager. She let him know what we wanted to do. I was coming down there to that particular store from all the way across town just because that is where we had the express pay account set up, to both pick up a prescription and several food items from his store.
No problem. Send her on down. She specifically asked him to verify that there would be no problems and to let the pharmacy staff know that I was coming to do this.
I got to Walgreens by the skin of my teeth and still hoping I had enough gas to crawl home with, went in, had them fill the prescription and did my shopping while waiting for it to be filled.
I took my items to the pharmacy counter, and DUH? What express pay? You don't have express pay. I said how would I even know what it is unless I had done this before? We've done this many times. The manager is standing there looking at the computer now with the girl at the pharmacy counter - oh someone must have taken it out. Huh! Go figure. Ok.... sooo now what?
Oh well we can't take your Mom's credit card information over the phone. Debit card? Nope. Can I write a check myself then and have you hold it a few days? No can't do that either. Can I leave my LICENSE with you? Nah can't do that.
I'm told that the only way I'm leaving with anything that I came for is if my Mother leaves her job to go to a Walgreens to enter her card information in person.
That's what we CALLED FOR!!! Had I known the manager was INCOMPETENT, I never would have wasted my very last precious gas fumes driving across town!!! omg.
I tried to call my Mother again from the store, but she was unavailable twice - though I knew she wouldn't be able to leave her job anyway to run to a Walgreens with her credit card information.
This manager should have figured out SOME WAY to rectify HIS OWN error!! What he did instead? Moved the smaller items that I had behind the pharmacy desk so that I couldn't reach them anymore lest I steal them because obviously if HE is STUPID I must be a thief....
At that point, rather than going COMPLETELY off on this man, I just left everything on the counter where I took it to "PAY FOR IT", and left the store.
I made it home (YAY!!!) But now of course I'm COMPLETELY stranded with no way to get my prescription now, or any of the food items that I needed because I'm supposed to eat with the other prescriptions that I did fill a few days prior elsewhere. So I guess I can just throw up if it upsets my stomach and that's that.
I have no doubt that even if my complaint reaches "otherwise interested" parties, it'll just be too dang bad for me. So the least I can do is offer my 3 cents!!!!
Walgreens - stop hiring IDIOTS as managers!!
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