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Broadway Photo Complaint - Beware of Seller - Digital camera
Digital camera - Complaint
I called to purchase a camera for $549, then was encouraged to buy more memory, batteries, and an extended warranty. This "package" came to $968.42 but included "free overnight shipping." When it didn't arrive the next day I attempted to get shipping/tracking information via e-mail (didn't work), via automated phone method (didn't work), and via multiple individuals who transferred me back and forth without providing ANY info on the shipping. I sent an e-mail to three company addresses, but despite their claim to respond to all inquiries within 24 hours, there was never a response. When the camera arrived four days later I returned it unopened, and found via my bank they charged me $1,009.98. I never got an itemized list of charges. In disputing the transaction with my bank, they got me a credit from Broadway for $929.99; the difference of $79.99 was for "non-refundable shipping/handling." I have just filed a complaint with the BBB, probably my last option at getting the rest of my money back.
What a headache this has been, it amazes me they have gotten away with charging me $80 for nothing.
What a headache this has been, it amazes me they have gotten away with charging me $80 for nothing.
Comments:
Posted by PassingBy on 2007-07-29:
They probably hit you with a restocking fee. Be thankful you got a refund in the first place. Broadway Photo has a very poor rating at ResellerRatings.com. It's .65 (yes .65) out of 10. They also do business under a bunch of different names.
BTW: Free overnight shipping doesn't mean they are shipping an order that day. I learned that in dealing with Sprint. Now if it says free next-day shipping, then one would expect it to arrive the next business day.
BTW: Free overnight shipping doesn't mean they are shipping an order that day. I learned that in dealing with Sprint. Now if it says free next-day shipping, then one would expect it to arrive the next business day.
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