American Airlines Complaint - Travel Voucher Drama
FT. WORTH, TEXAS -- American Airlines (AA) issued me a travel voucher for $142 for a ticket that I purchased, which I never got to use. Thus $142 was paid by me to AA and given in the form of credit. The voucher came in the form of a paper voucher, a surprise since most transactions anywhere are electronic.
When the time came for me to purchase a ticket for new travel, I didn't have my travel voucher on-hand. When I asked them if I could apply the voucher after securing a ticket, AA told me that I couldn't apply the voucher after any ticket purchases. So I waited for the right opportunity to use the voucher for an advanced ticket purchase to play by the company rules. Now that I've set up new travel plans and have my voucher in my hands, I call AA to process my reservations when shockingly AA tells me that I missed the date to use this voucher by a month!
I am in disbelief. I cannot get any credit for recent travels that I paid for and I cannot apply my $142 credit to new travel that I am planning. I am told by their reps that there is nothing AA can do. I can't believe I paid $142 to AA for service that I never received. The company has made every one of my attempts to claim my credit impossible, and I am an AA member! If this is how a member is treated, I can't imagine how American Airlines treats paying non-members.
The only other means of communicating my complaints to AA's customer service department is via mail--not phone or by direct email, but my mail! No wonder American Airlines is in jeopardy of losing its customer share. American Airlines swindles customers like me, destroying years of built brand-customer relationship. I am so angered by my experience with American Airlines; I thought Continental spat on its customers--American kicks theirs.