Home Depot Complaint - Billing Rip Off
JACKSON/STOCKTON, CALIFORNIA -- We purchased items from home depot for lights,fencing, fans and ect on a new home we were building with the 12 month no interest.
I phoned to get the balance total before the year was up, I was informed I could not get it because my name was not on the account. So I sent the payment before the year was up to the store in Jackson Calif. stating I would like it to be applied to our account to pay off the balance. About two weeks later the check was sent back with just a note stating they could not forward to billing. I then looked up the address on the computer and sent the check to Scarborough On which is suppose to be the credit service, and the bal. I used was from the
receipt we rec, when the items were purchased.
Because of the the delay of the check being returned and my having to re-send, we were charged 55.00 in interest, which I would of paid, but Home Depot states they had no way to reach us, our address was on the check I sent to pay off the account, so thats a lie....3-4 months later we get this phone call stating we owe them almost 300.00 in interest and penalties plus we were turned into the credit agency not once but twice... I feel that was unfair service and I am most upset about being turned into the credit agency, we have always paid our bills, loans etc. on time or before they were due, we have paid off 2 homes and have another new one we just built and paid cash for., we have been married 39 years and have excellent credit. I will never shop at home depot again and I will tell everyone I know how we were ripped off and degraded for no reason, the mail does run and yes they had our address on the check and our phone number is available by information, have they ever heard of it????
I am in the banking industry and I would never let my reputation/ credit be ruined by 55.00 Yes I feel we were cheated and deserve our credit adjusted.
Randy and Judy