Commerce Bank/KS Complaint - Involuntary Closing of Checking Account
LENEXA, KANSAS -- Imagine this! A telephone call was made to check on the amount of an overdraft notice. To my surprise, I was informed that my account was "in the process" of being closed. I immediately went to the bank and was told "your account is closed". Had I not telephoned the bank to check on the overdraft I would not have known until my July statement. It seems there was a $275 and some cents overdraft charge on the account. Not because I had written any checks or used my debit card, but due to some automatic ach accounts who decided not to honor my requests for dates to deposit. Nevertheless, the bank continued to accept the ach's and charge an overdraft fee. Now, I had direct deposit which would more than cover the overdraft charges. Previous overdrafts had been as high as $1000 on more than one occasion and had always been paid within a 30 day period. I had to plead with the bank to reactivate my account to pay the charges I owed them because I was told my Social Security Check would probably be returned on July 3rd. This was June 28th when I was in the bank. The account was closed on June 26th. After the account was reactivated I then had to wait until July 5th to clear up the debt because I was told on July 3rd the money wasn't there. When I stated that Social Security had never been late in 10 years I was then told that the bank would need to wait to "make sure the money was good". With all this the bank had placed my account in "collections" even though they could have cleared the account of all charges owed on July 3rd and then closed my account if they chose to do so. The final straw, when I attempted to open another account my name/account had been referred to Cheksystems. I returned to Commerce to request removal and was told that this would not happen. They would check, but it was two different departments, one for collections, and the other for the way "I handled my account". When I asked if this was an attempt to "block" me from getting another account, the reply was, "you could say that". My complaint is that Commerce denied my request for overdraft protection twice. However, they had no problem debiting my account for amounts over $500 in a 2-week period. Yet, they closed the account for $275 overdraft. Had I been given the privilege of overdraft protection there would have been very few insufficient overdrafts. The amount of insufficient fees paid to the bank would have more than covered the debits/checks coming into my account.But then the bank couldn't make any money at my expense. Secondly, there had been activity on the account on June 3rd which was within a 30-day period. Their policy states,"...overdraft fees or insufficient item fees will be charged to your account up to $30.00 an incident(they were charging me $35.00)depending on your account type. ..These conditions May include but are not limited to:deposits are consistent with past practices, you are not in default on any loan obligation with Commerce Bank and Trust, your account has been brought to a positive balance every 30 days or less, and there are no outstanding legal orders on your account." All of these guidelines were met. I was in a win/lose situation with me being the loser. I think Commerce forgot that the insufficient charges were paid out of my account.Money deposited by me which, in my opinion, negated the repeated statement of "how you handled your account" as being relevant. Don't forget, I had to plead to get the account reactivated for the purpose of clearing my debt to the bank. Hopefully, by sharing this incident, others will not fall victims to this type of action. My account was closed prematurely, without notification, referred to Cheksystem, even though my direct deposit would have cleared the account in a matter of 7 days. From the 26th of June to the 3rd of July. Did anyone do the Math? Finally, after numerous emails my account was reviewed. Reportedly a request has been made to remove my name from Cheksystem's database. I was told that each branch has autonomy to make a decision on any account that was opened at that branch. So, who is really the governing body here? Is it company policy or "branch" policy? Would I recommend anyone to open an account with Commerce? The decision is yours.