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BAY WATCH RESORT Complaint - TERRIBLE SERVICE - HOTEL STAY

Review by Anonymous on 2002-08-31
NORTH MYRTLE BEACH, SOUTH CAROLINA -- I HAD A BAD EXPERIENCE WITH THIS RESORT. FROM VERY RUDE WORKERS AT THE FRONT DESK. I WILL JUST LIST A FEW OF THE THINGS THAT WENT WRONG AND YOU CAN DECIDE FOR YOURSELF IF YOU WANT TO VISIT THIS RESORT.
1. LOST OUR PAPERWORK AT FRONT DESK
2. COULD NOT CHECK IN AT CHECK IN TIME. ROOM NOT READY WAS TOLD DID NOT KNOW WHEN IT WOULD BE READY. 1 1/2 HOURS LATER GOT TO CHECK IN.
3. ROOM WAS NOT WHAT WE RESERVED. WAS TOLD IF WE WANTED TO TELL THE FRONT DESK TO FIND US ANOTHER ROOM WE COULD BUT THEY DID NOT KNOW HOW LONG THAT WOULD TAKE.
4. GUEST A FEW DOORS DOWN HAD BLOOD ALL OVER THEIR FLOOR AFTER THE ROOM WAS SUPPOSE TO BE CLEANED. WAS TOLD THE SAME ABOUT A NEW ROOM.
5. TOLD WE WOULD HAVE A GAME ROOM - NO GAME ROOM.
6. TOLD WE WOULD HAVE A EXERCISE ROOM - NO EXERCISE ROOM.
7. WAS TOLD THEY HAD A KIDS CLUB RECIEVED NO INFO ON THIS.
8. TOLD THERE WAS GOING TO BE A NEW WATERPARK WITH SLIDES AND UNDERWATER CAVE- IT WAS A LAZY RIVER WHICH WE ALREADY HAD AT OUR HOTEL.
9. WAS TOLD OUR PRICE PER NIGHT, RECIEVED CONFIRMATION WITH BALANCE DUE ON IT. AT CHECK OUT OUR ROOM WAS 26.81 MORE A NIGHT THAN WHAT WERE TOLD. THERE WAS A RESORT CHARGE ADDED WE WERE NOT INFORMED ABOUT. PLUS OTHER FEES. THE STAFF AT THE FRONT DESK WAS VERY RUDE EVEN GOT INTO AN ARGUMENT WITH ANOTHER GUEST IN FRONT OF SEVERAL OTHER GUEST.
10. I HAVE CONTACTED THIS RESORT SEVERAL TIMES AND FINALLY MONTH AND HALF LATER I RECIEVED A RESPONSE. IT SAID WE APOLOGIZE FOR YOU UNHAPPY EXPERINCE, WE WILL USE TO ADDRESS OUR WEAK AREAS. WE SHOULD HAVE RECIEVED A PARTIAL REFUND OR AT THE VERY LEAST THE 26.81 MORE A NIGHT WE WERE CHARGED.
THAN YOU FOR LISTENING TO MY GRIPE.
Comments:1 Replies - Latest reply on 2002-09-09
Posted by Anonymous on 2002-09-09:
Come back and see us real soon!

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