Hilton Hotels Complaint - Hell At The Hilton! - Customer Service/ Staff
ATLANTA, GEORGIA -- * HELL AT THE HILTON! *
My recent stay at the Hilton Atlanta Airport at 1031 Virginia Avenue in Atlanta,Georgia was a NIGHTMARE! I am VERY disappointed with the quality of service that was received.
This was my first (and LAST) time staying at the popular,lavish Hilton Hotel, or any Hilton Brand Hotel. Obviously, "Hilton" is just a name, and in no way represent the quality of service that a paying customer should receive! I'm sure that when Conrad Hilton founded this company in 1919, this is clearly not what he had in mind.
CAN YOU HEAR ME NOW?!?!
My stay at the Hilton Atlanta Airport started on Thursday July 26th and ended Sunday July 29th.I made reservations for two rooms. (Rooms 1328 & 1329)
The telephone in room 1329 had a bad connection & a lot of static.Sometimes the telephone worked, & sometimes it didn't! In order to get a dial tone, I had to constantly click the receiver.
The only time I used the telephone was to place an order for room service, but I could barely hear the person on the opposite end because of all of the static on the telephone line.
I called the front desk to let them know about the problem I was having with the telephone line, and the person at the front desk told me that the reason I was having so many problems with the telephone is because I "didn't have a credit card number on file".
I went downstairs to speak to a manager and the manager told me that she would "contact a technician and they would be up in about an hour to fix the problem with the telephone".
Well, that was Saturday July 28th & today is Sunday July 29th and that hour has come and gone & a technician NEVER came to my hotel room to investigate the problem with my telephone.When I left, the telephone still didn't have a dial tone, and I had to click the receiver several times to get a dial tone. And their still was static on the telephone line.
YOU CALL THIS ROOM
I placed an order through room service for the "All American Breakfast" on Sunday morning & the young lady that took my order told me my order "will be delivered in 40 minutes or less". Not only was my order not delivered within that time span, I didn't receive all of my untincels to eat my breakfast with! I received one fork and one knife. I had to stir my coffee with the fork, and my daughter and I had to share the same fork to eat our breakfast. My daughter ate first. I had to wait until my daughter finished eatting to eat my breakfast. Of course my food was cold by then. I didn't have another 52 minutes to wait on room service to bring another fork.
WHAT A JOKE!
When I returned to one of my rooms (room 1329) on Saturday afternoon, housekeeping half cleaned my room. My room had two double beds and they only made up one bed. The other bed was not made up. WOW!
NON WORKING ELEVATORS
Their was a power outage on Saturday morning and the outage lasted 45 minutes. Once the power was restored, three of the four elevators were not working. After a couple of minutes, all four of the elevators were back up & running. And then-------
they stopped working, AGAIN!
So, instead of waiting in the line (that started at the elevators & continued on until you reach the hotel ballroom) I used the stairs and climbed thirteen flights of stairs.
My room key (key to room 1328) became deactivated, or didn't work, on Saturday. I called the front desk from my other room(1329) and let them know I needed another room key because my key was no longer working. I asked the young lady at the front desk to send security upstairs to unlock my door for me.(Security has this little hand held device that can open your door.All you have to do is show them your identification.) I told the clerk I had another key inside of my hotel room & I just needed to get in.I also told her that I had my identification on me to show security. The front desk clerk told me she "would not send security upstairs and I need to come downstairs to the front desk to obtain another key for my hotel room".
HILTON IS JUST A NAME!
You will not believe how upset I am at my recent stay at the Hilton Atlanta Marriott in Atlanta, Georgia. I stayed 3 nights and four days and I was ready to leave! I paid $600.00 dollars for two hotel rooms & I fell like I threw money away. I would much rather stay at the Marriott or any Marriott Brand Hotel. The service & staff are of poor taste & need to be trained on customer service.
I will tell any and everybody who will listen about how the Hilton Hotel is just a name & how the staff treat the customers with no respect & no class! My experience at this hotel was a nightmare and I will not be visiting this hotel or any of their subsidiaries ever again.