Cingular/AT&T Complaint - Poor customer service
OSWEGO, ILLINOIS -- My husband and I have been customers of Cingular for about ten years. However, since Cingular has become AT & T, we've had problems. Last week, my phone wasn't working correctly. Every other word from the person I was talking to was garbled. I couldn't even use the phone for four days. So, we took the phone into the local AT & T store in Oswego, IL. The guy who talked to us was arrogant and rude and absolutely NO help. He said that the problem was their network, not my phone. My husband's phone worked just fine, it was just my phone that was acting up. My husband asked how long could we expect this problem. He shrugged and said he had no idea, a day or two, a week...his attitude was that it wasn't a big deal. He said my contract isn't up until November, and it was clear to us he just wanted to get rid of us. I said, "So, I am paying for service that I can basically not use." He again acted like it was no big deal. I said to my husband as we were leaving the store that perhaps we should go to US Cellular when my contract is up and see if they can offer a better product with better service.
There's nothing worse that someone who deals with the public being surly and rude. I am very disappointed, to say the least.